Deliveroo Reviews

Updated 13 Jul 2020

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3.6
63%
Recommend to a Friend
72%
Approve of CEO
Deliveroo CEO and Co-Founder Will Shu
Will Shu
249 Ratings
Pros
  • "free food and drinks all the time with fun friday(in 45 reviews)

  • "Flexible working hours, young workforce(in 44 reviews)

Cons
  • "Loads of riders with many as 3 accounts hard for jobs(in 37 reviews)

  • "No guaranteed earnings, pay for own bike repairs/maintenance(in 30 reviews)

More Pros and Cons
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deliveroo full-time for less than a year

    Pros

    Exciting problems, opportunity for impact, young workforce

    Cons

    none that I can think of

  2. Helpful (6)

    "From great to bullying"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dont Want to Say in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Deliveroo full-time for more than 3 years

    Pros

    - Fantastic company - Learning environment - Customer first - Smart people

    Cons

    I loved my time at Deliveroo, until a senior leader took over the department, who bullied certain members of staff. Unfortunately, I was one of them. - HR don't particularly care - Toxic culture in the department (not company) - Because I had been there a while (in the department) and not hired by her, I was looked at differently - Some people at the company (very small number) make their way to the top by whatever means necessary...

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  3. Helpful (1)

    "Good for flexible working, bad for employee morale"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food Delivery Driver in High Wycombe, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Deliveroo part-time

    Pros

    Flexible working hours not bad pay rate

    Cons

    Not flexible when arranging holidays, these are very difficult when you return you are penalized when trying to book slots again

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  4. Helpful (5)

    "Good experience but you will be treated terrible when you are fired"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Deliveroo full-time for less than a year

    Pros

    Free Friday lunch, free snacks; High base salary

    Cons

    1. Bad HR management and policies 2. Bad financial planning 3. The firms treat you terribly when they decide to fire you and there is no transparency / good communication at all 4. Not all employees are treated fairly, lack of inclusiveness

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  5. "restaurant support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Manchester, England

    I have been working at Deliveroo full-time for less than a year

    Pros

    young, interesting company culture with quite a few benefits

    Cons

    not many opportunities to be challenged and grow

  6. "?"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Delivery Driver in Poole, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Deliveroo part-time

    Pros

    flexible working hours be your own boss

    Cons

    cycling up hills im gald im not in Weals

  7. "A fast-paced working environment with a hyper-growth atmosphere"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deliveroo full-time for more than 3 years

    Pros

    A fast-paced working environment with a hyper-growth atmosphere

    Cons

    High turn over of staff

  8. Helpful (6)

    "Ok work culture but management needs to improve"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Deliveroo full-time for more than a year

    Pros

    Cool problems to solve, free lunch on Fridays. Good senior data scientists to learn from.

    Cons

    Constant firing of people and redundancies has led to really low morale and no one feels safe. Feels like a bit of a frat boy culture, where you are valued if senior leadership likes you, regardless of how good you are Data Science senior leadership needs to improve. No guidance or strategy from them at all. (1) If you think a project is low impact, it is on you to provide guidance on what is high impact (2) Why would you let people spend months on something if you think the approach is bad? Especially when they kept you in the loop the whole time?

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  9. Helpful (1)

    "Fantastic place to work"

    5.0
    Current Employee - Anonymous in London, England

    I have been working at Deliveroo full-time

    Pros

    Hotbed of talent solving interesting problems

    Cons

    No cons I have noted in my time here

  10. Helpful (10)

    "Interesting work, marred by constant redundancies and disorganised leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist 
    Doesn't Recommend
    Negative Outlook

    I have been working at Deliveroo full-time for more than a year

    Pros

    Interesting work due to a 3-sided marketplace. Flexible hours and good wfh policies. The people actually doing the work (i.e. not management) are amazing - switched on, intelligent and really nice. Great exit options in London - many Data Scientists go to FAANG afterwards.

    Cons

    Deliveroo unfortunately feels like a sinking ship - multiple rounds of redundancies at every level, high turnover and constant cutting of employee benefits. The Exec team doesn't seem to have a plan, and don't care to listen to anyone outside their circle. Data Science leadership is inexperienced - they focus on politics and playing favourites (which is a shame as the actual data scientists are generally very nice). Meanwhile, the team had no proper strategy, literally no roadmapping or goals, no visibility with senior leadership, but was hiring like crazy regardless. It was no surprise that DS was hit so badly by the most recent round of redundancies- even those of us who are safe are interviewing elsewhere. Also, massive discrepancies in pay and levelling that leadership publicly apologised for but refused to change. People in identical roles have ~20k differences in salary, but there are barely any promotions or pay rises.

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Found 455 reviews