Deliveroo Reviews | Glassdoor.co.uk

Deliveroo Reviews

Updated 19 April 2019
264 reviews

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3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Deliveroo Co-Founder Will Shu
Will Shu
129 Ratings

Employee Reviews

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Pros
  • "Flexible, decent earnings, keeps you fit, access to discounts and perks" (in 22 reviews)

  • "Flexible hours, up to you when you work" (in 47 reviews)

Cons
  • "No sick pay, HR take too long to reply to employees" (in 11 reviews)

  • "Biggest demand in bad weather conditions" (in 19 reviews)

More Pros and Cons

  1. "Challenging, Fast-Paced Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deliveroo full-time

    Pros

    - Really enjoy the people I get to work with and learn from
    - Deep technical problems
    - Tons of opportunity for ownership

    Cons

    - None we can't change ourselves


  2. "Decent"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deliveroo part-time

    Pros

    Choose your own Schedule

    Cons

    Can be quite sometimes and won't get orders. Not great for full time work.

  3. "Fast pace and challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in London, England
    Former Employee - Team Leader in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Deliveroo full-time (Less than a year)

    Pros

    Lots of responsibility and operational challenges to overcome

    Cons

    Long hours and lots of anti-social hours

    Advice to Management

    Employees are the key to your success.


  4. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Deliveroo full-time

    Pros

    Consistent deliveries and can work in different areas

    Cons

    Hard to get shifts on weekdays


  5. "i help acquire new restaurants in zones we launch"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deliveroo full-time

    Pros

    environment and culture as well as coworkers

    Cons

    difficult to navigate the business


  6. "Deliveroo rider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deliveroo part-time

    Pros

    Good pay
    Flexible work hours
    Work in different cities

    Cons

    Not guaranteed pay(sometimes no orders)


  7. "Internal Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Deliveroo full-time (Less than a year)

    Pros

    Dynamic, young and fun workplace growing fast

    Cons

    Sometimes the drawback of growing fast is there is less stability in the company. My team got chopped and changed a couple of times to prepare for rounds of investment...

    Advice to Management

    Grow the business sustainably

  8. "Deliveroo Rider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deliveroo Rider in Sheffield, England
    Current Employee - Deliveroo Rider in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deliveroo part-time (More than a year)

    Pros

    - You can work whenever you want (as long as you maintain your stats by attending all shifts and not cancelling late)
    - You can get paid immediately
    - You can choose which jobs you want to do
    - You can finish work whenever you like
    - Keeps you fit

    Cons

    - You only get paid per order. So if it's quite you won't be earning

    Advice to Management

    Provide more transparency to rider to inform them of how busy it is expected to be


  9. "Very enjoyable job to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Biker in Bristol, England
    Former Employee - Biker in Bristol, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Deliveroo part-time (Less than a year)

    Pros

    you get to work independently

    Cons

    you lack labour rights, sick pay, insurance etc.


  10. Helpful (2)

    "Has the worst HR department I've ever seen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deliveroo full-time (More than a year)

    Pros

    The vast majority of my colleagues were lovely, hard-working members of staff that you can learn a lot from. Most of the engineering managers and product managers were quite supportive as well.

    Cons

    The HR department simply isn't fit for purpose. There have been instances of members of the HR team silencing minorities in the company, in one case physically pushing staff after their actions had been reported to an engineering manager. When grievances were eventually raised, senior management did everything they could to protect HR at the expense of the emotional well being of their victims.

    More generally, there is a bullying/humiliation culture in senior management that often trickles down to individual contributors. One team in particular went without an engineering manager for over a year because of the poor way in which senior management had treated their previous manager. As a result of poor management at this level and uncompetitive salaries, large swathes of the engineering team are expected to leave in the coming months and it's unclear how they will be replaced.

    The office itself is rather noisy and a lot of time is wasted on the company Facebook (Workplace) and most individual contributors find themselves in an absurd amount of meetings each day. There's some scepticism around the efficacy of the levelling framework currently in use. The hours are a little longer than some places (9:30-6:30) and all engineers are expected to join the on-call rota which often means supporting services that you haven't actually built. There are surprisingly few perks when it comes to working there as you're only entitled to free food at Friday lunch time and on the app, all employees get is free delivery.

    Advice to Management

    Lulling minorities into a false sense of security by pretending that you care about diversity when you actually don't isn't fair. It wastes time and causes needless emotional distress in the long term. Either be honest about the fact that you are no better than Uber from an ethical standpoint or actually be better.