Deliveroo Reviews | Glassdoor.co.uk

Deliveroo Reviews

Updated 15 July 2018
139 reviews

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3.4
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Approve of CEO
Deliveroo Co-Founder Will Shu
Will Shu
69 Ratings

139 Employee Reviews

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Pros
  • "Flexible hours and flexible locations" (in 33 reviews)

  • "Keeps you fit if you work on a push bike" (in 14 reviews)

Cons
  • "Technically self employed, so no sick pay, no holidays and you'll have to pay your tax every year" (in 10 reviews)

  • "its a self employed job so there is no sick pay or insurance" (in 13 reviews)

More Pros and Cons

  1. "Deliveroo Rider - Cycling - PLUS BONUS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deliveroo Rider in London, England
    Current Employee - Deliveroo Rider in London, England
    Recommends
    Positive Outlook

    I have been working at Deliveroo full-time (Less than a year)

    Pros

    -You get paid while getting fit !
    -You are working outdoors
    -Warm weather= more work
    -Flexible hours, which means you work whenever you want to!
    -You use the vehicle of your preference
    -It's super that you can make extra money just by using a referral code from another rider. For example if you use the referral code KL154808 you will benefit from it after completing several orders. The extra money will automatically be added to your payment.
    -Application and registration process to start working is super quick. Beneficial for those who need a job a soon as possible!

    Cons

    -At the beginning you may find it difficult if you are using a bike, but surely you will quickly find your way with it.
    -Sometimes the weather is not good which prevents you from working.. but DELIVEROO helps you those times with bonus extra 1 or 2 pounds per delivery !!
    -Delivering is some addresses may be difficult sometimes, such as in student campuses which takes more time.


  2. "Rider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Deliveroo part-time

    Pros

    Flexible work hours
    Exercise on the job
    Extra benefits

    Cons

    Too many riders
    Short work hours available
    Sometimes no work to do for 1+ hours

    Advice to Management

    Make the hours of each shift more flexible

  3. "Easy job with decent salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Norwich, England
    Current Employee - Delivery Driver in Norwich, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Deliveroo part-time (More than a year)

    Pros

    Well paid on busy shifts, independence.

    Cons

    Bad weather, Pay isn't good when it's not busy


  4. "Cycle Courier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Deliveroo part-time

    Pros

    The job of cycle courier can be incredibly fun if the weather is good. Cycling around the city allows you to improve your fitness while earning money. It can also be quite interesting as you get to know the city you're working in very well. The people you meet are often interesting and the job can be quite satisfying and stimulating.

    Cons

    Deliveroo's equipment policy is tiresome and annoying. You essentially pay for your equipment which is often not great quality and very overpriced. Considering the pay can be below minimum wage having to buy your own equipment can be a significant financial hit. The team are also very unhelpful in the case of any problems, particularly with your bike.


  5. "Deliveroo review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery in Richmond, London, England
    Former Employee - Delivery in Richmond, London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Deliveroo part-time (Less than a year)

    Pros

    Getting to cycle and get fit on the job

    Freedom to some extend eg listening to earphones , no set work hours, no managers watching over you

    Cons

    Customers can be rude
    Deadlines and time given to make deliveries is unrealistic and you will be penalised for
    Incredibly boring
    No work culture
    No guidance or support from the company
    If something goes wrong it will be your fault

    Advice to Management

    More guidance better phone team


  6. "Disorganised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Deliveroo part-time (More than 3 years)

    Pros

    Very flexible with my committments outside of the office, able to balance work and life very well.

    Goods socials and events to relax and also educate yourself

    Cons

    Very disorganised, work fluctuates and in times when demand is low, management send you out to hand out flyers, or set up in a coffee shop for a day in areas far outside of central London. Was not apart of the job spec and its forced upon you. Also very inconsistent when it comes to performance reviews, hiring, firing and contract renewal. Half my team came into the office one day to be told their contracts were not being renewed.

    Advice to Management

    get processes in place


  7. "Working as a rider for deliveroo"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Delivery Rider in Cambridge, East of England, England
    Former Employee - Delivery Rider in Cambridge, East of England, England

    I worked at Deliveroo (More than a year)

    Pros

    flexible hours
    good pay most times
    get exercise

    Cons

    sometimes have to wait a while in non-peak hours

  8. "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none, Couldn't even get on the app because I have a name that appears on my birth certificate and not on any other document. Like who uses their middle name when signing up for electricity??? or for gas????

    Cons

    They have no clue what they are doing

    Advice to Management

    Realise that people don't use their middle name in everything they do


  9. "Very flexible, perfect for students but awful in the winter"

    StarStarStarStarStar
    Former Employee - Bike Courier in Bristol, England
    Former Employee - Bike Courier in Bristol, England

    I worked at Deliveroo part-time (Less than a year)

    Pros

    Completely flexible hours
    Reasonable pay if you are a strong cyclist
    Some good perks

    Cons

    Awful in the winter
    No bike or health insurance


  10. Helpful (2)

    "Great workout whilst getting paid!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rider in Norwich, England
    Current Employee - Rider in Norwich, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Deliveroo part-time (Less than a year)

    Pros

    Great exercise
    Outside in the sun and make more money in the rain
    Easy work and not bad money

    Cons

    Earning potential reduced dramatically by slow restaurants, glitch-filled app and a terrible rider support system.

    Advice to Management

    Develop better systems to allow riders to arrive at restaurant within minutes of orders being ready rather than 10-20 in some cases. Alternatively issue some kind of warnings to restaurants who take too long, we are not paid by the hour here but they don't seem to care.

    Provide better training on the app. I wasted 10 mins on the phone to RS whilst in a restaurant because the app was saying the place was 250+ yards away. Same goes for the app saying I'm too far from a customer's property despite standing on their door step talking to them.

    App doesn't allow riders to call customers, the number is a default London 020 number which doesn't go anywhere. Most customers require us to call them to notify of arrival, this is impossible at present.

    I enjoy working with Deliveroo and would love to continue doing so for the foreseeable future. However the above needs addressing, you're going to lose out big time on decent riders.


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