Dialog Direct Reviews

Updated 13 Jan 2021

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3.3
64%
Recommend to a Friend
78%
Approve of CEO
Dialog Direct President and CEO Doug Kearney (no image)
Doug Kearney
133 Ratings
Pros
  • "Overtime is awesome and you get to work from home(in 16 reviews)

  • "Great people to work with, great feedback from Supervisors, pay does increase over time(in 16 reviews)

Cons
  • "Low pay, they pay alot less than most call centers(in 33 reviews)

  • "12 upper management is not good(in 15 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Over used some people, under used others"

    3.0
    Former Employee - Senior Financial Analyst in Robbinsville, NJ

    I worked at Dialog Direct full-time

    Pros

    The company has a family feel.

    Cons

    Accounting and finance felt disorganized.

  2. "top"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Kandy
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dialog Direct full-time

    Pros

    good environment nice air conditon

    Cons

    stressful bad naughty ugly short


  3. "Hgsawwr"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - DAE Mechanical in Monroe, LA
    Recommends
    Approves of CEO

    I have been working at Dialog Direct part-time for more than 3 years

    Pros

    Nice and funny relaxed chill

    Cons

    Very slow boring slow paced

    Continue reading
  4. "Good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dialog Direct full-time

    Pros

    Good breaks, organized company, remote work from home, guaranteed 40 hours per week

    Cons

    Customers are very rude and demanding

  5. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehosue Manager in Highland Park, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dialog Direct part-time for more than a year

    Pros

    They are very flexible in the work schedule.

    Cons

    Not a long term position

  6. "Horrible, run away!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook

    I have been working at Dialog Direct full-time for less than a year

    Pros

    Remote work is the only good part of this job, even though the system is slow.

    Cons

    No equipment provided, horrible always changing training schedule, unprofessional, unprepared, not paying enough for the work they want people to do. Worst job I’ve ever worked at.

  7. "This is how you run a business"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialog Direct full-time

    Pros

    Great people to work with, great feedback from Supervisors, pay does increase over time.

    Cons

    system company uses are quite old and slow

  8. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialog Direct full-time

    Pros

    Good work life balance, nice people, good benefits

    Cons

    Can be stressful at times

  9. "customer service rep"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Representative 

    I worked at Dialog Direct full-time

    Pros

    good job really was good

    Cons

    did not like hours m,uch

  10. "Good"

    4.0
    Former Employee - Customer Service Representative (CSR) in Holland, MI

    I worked at Dialog Direct full-time

    Pros

    Good place to work. I like it

    Cons

    Nothing bad to say. I like it

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