Dixons Carphone Reviews | Glassdoor.co.uk
Dixons Carphone Reviews
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    Dixons Carphone Reviews

    Updated 17 Oct 2019

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    53%
    Recommend to a Friend
    73%
    Approve of CEO
    Dixons Carphone CEO Alex Baldock
    Alex Baldock
    186 Ratings
    Pros

    • "Nice working environment with great people" (in 85 reviews)

    • "Very good work environment and good pay" (in 70 reviews)

    Cons

    • "Currys Management sometimes too involved with Carphone Warehouse" (in 65 reviews)

    • "High turnover, long hours retail takes over your life" (in 64 reviews)

    More Pros and Cons
    1. Featured Review

      "Great company to work for, fantastic training, on going support and benefits."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Consultant in York, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Dixons Carphone full-time

      Pros

      Great team Achievable targets with great bonus structure Relaxed but professional environment Tons of investment in training and development Meet customers from all walks of life

      Cons

      Part of bonus is dependent on scores from customer feedback on their journey in the store and sometimes this is out of our control despite our best efforts.

      Dixons Carphone2019-06-23

      Dixons Carphone Response

      June 24, 2019 – Social Media Manager

      Hi, Thank you for taking the time to write to us. It's great to hear that you enjoy the environment and team morale. As well as the training and development opportunities available. We appreciate your comments and feedback for the Management team, and they will be passed on to the relevant people. Many Thanks, Dixons Carphone Team

      Continue reading

    2. "great company with great values"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Consultant in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dixons Carphone full-time for more than 10 years

      Pros

      Very competitive bonuses and commissions possible.

      Cons

      I can't think of any, thoroughly enjoyed my time here.

      Continue reading
      Dixons Carphone2019-08-27

      Dixons Carphone Response

      August 29, 2019 – Social Media Manager

      Hi, Great to hear that you enjoyed your time working with us, we're glad to hear it! Kind regards, The Dixons Carphone Team

      Continue reading
      3. Join the Dixons Carphone team
      See Our Latest Jobs

    3. "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Consultant in London, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Dixons Carphone part-time for less than a year

      Pros

      Good people, opportunity to make more money through bonus and commission, good hours, 1 hour lunch break, fun place to work

      Cons

      targets per week, high pressure enviroments

      Dixons Carphone2019-10-16

    4. "Enjoyable job with flexible hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Consultant in Lincoln, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dixons Carphone part-time for less than a year

      Pros

      Very flexible around my university commitments, training provided really extensive and I felt confident going in the role despite having no prior experience. Always extra hours to pick up if I wanted them. Commission side of things was really good too. Overall really enjoyed my time in the company.

      Cons

      Often quiet at the store I was located in, so was difficult trying to get customers in to hit targets.

      Dixons Carphone2019-10-15

      Dixons Carphone Response

      October 16, 2019 – Social Media Manager

      Hi, Great to her that you enjoyed your time working with us! We're so pleased that you felt supported in the training and that the hours accommodated your university commitments. Kind regards, The Dixons Carphone Team

      Continue reading

    5. "Fantastic work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Consultant in Sheffield, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dixons Carphone full-time for more than a year

      Pros

      Good management and company ethics. Excellent training and retraining structure.

      Cons

      Nothing bad to say really, except from the bonus/ commission structure.

      Continue reading
      Dixons Carphone2019-10-09

      Dixons Carphone Response

      October 10, 2019 – Social Media Manager

      Hi, Thank you very much for taking the time to leave a review. It's great to hear that you had such a good experience with management and found there to be excellent training opportunities, we're really invested in helping colleagues progress with their career. Kind regards, The Dixons Carphone Team

      Continue reading

    6. "Call centre agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Call Centre Agent in Loughborough, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Dixons Carphone full-time for more than a year

      Pros

      Well paid basic salary Easily attainable, performance based OTE In house Development programmes for commited/talented employees Regular recognition walk arounds Giift card prizes Luxury electronical and miscellaneous prize giveaways Interactive training and coaching

      Cons

      30minute lunch breaks and two 10minute breaks 8pm finishes (role specific)

      Continue reading
      Dixons Carphone2019-10-09

      Dixons Carphone Response

      October 11, 2019 – Social Media Manager

      Hi, Great to hear that you're really enjoying the perks and the development opportunities available with us! We will take your comments on board, thank you again for leaving a review. Kind regards, The Dixons Carphone Team

      Continue reading

    7. "Very good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Consultant in Shepherds Bush, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Dixons Carphone part-time for less than a year

      Pros

      Good discounts Very intergrated progression process

      Cons

      None at the current moment

      Dixons Carphone2019-10-02

      Dixons Carphone Response

      October 4, 2019 – Social Media Manager

      Hi, Great to hear that you enjoyed your time working with us! We're so glad that you found there to be good progression opportunities too. Kind regards, The Dixons Carphone Team

      Continue reading

    8. "decent place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales in London, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Dixons Carphone part-time for more than a year

      Pros

      a lot of flexibility if you're at uni or school

      Cons

      the job gets very repetitive after a few months

      Continue reading
      Dixons Carphone2019-10-15

      Dixons Carphone Response

      October 16, 2019 – Social Media Manager

      Hi, Thank you very much for leaving a review, we're pleased to hear that the role suited you and accommodated your hours around your education. Kind regards, The Dixons Carphone Team

      Continue reading

    9. "Amazing place to learn and grow"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Saless Assistant in Craigavon, Northern Ireland
      Recommends
      Positive Outlook

      I worked at Dixons Carphone full-time for less than a year

      Pros

      Hours were good if I wanted some time I would go to Gary team leader and ask for some time off or different shifts. - People were I worked with were the best mixture if mature staff and young resulting in a superb atmosphere. - The pay was doable but you could get high commission if you work your hard. - Very family orientated store who looks very well after their workers and its not operating like corporate companies. - 5 difficult targets to hit, but if you are goal-driven and motivated you will enjoy your time at Currys like I did - Customers were different. On one shift, you could get those people who love having banter and you will have an amazing time chatting and selling to them, whereas on the other shift you can have customers who do not understand you and are picky noobs

      Cons

      - Honestly, there were not any cons if I was, to be honest. - If you work hard commission is good 1 pound for every insurance you sell. - and about 15 pounds for every full broadband package.

      Continue reading
      Dixons Carphone2019-09-29

      Dixons Carphone Response

      October 1, 2019 – Social Media Manager

      Hi, Thank you very much for taking the time to leave a review. It's great to hear that you had such a positive experience with the team and with your managers providing real support and encouragement. We're so pleased to hear this! Kind regards, The Dixons Carphone Team

      Continue reading

    10. "Good company to learn, quite repetitive promotionally and not much for well-being"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Data Analyst 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Dixons Carphone full-time for more than 3 years

      Pros

      - Learn lots in the data team - Surrounded by intelligent people - Use range of tools - Free gym, convenient canteen, hot desking, work from home

      Cons

      - Data not in one place - Lack of communication between teams as it's a big firm - Duplication across teams due to poor structure - Repetitive business each year (Christmas, bank holiday, summer) - Lack of well-being services - no diversity programme, nothing to celebrate diversity, almost all-male executive board, very white leadership

      Continue reading
      Dixons Carphone2019-09-29

      Dixons Carphone Response

      October 1, 2019 – Social Media Manager

      Hi, Thank you very much for your comments. We are glad to hear that you enjoyed flexible working, learning opportunities and team environment. We are committed to improving as a business and particularly diversity and inclusion so we are interested to hear experiences of the company culture - we would encourage you to get in touch. Kind regards, The Dixons Carphone Team

      Continue reading
    Found 1860 reviews
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