Dixons Carphone Reviews | Glassdoor.co.uk

Dixons Carphone Reviews

Updated 14 February 2019
579 reviews

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3.2
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Dixons Carphone CEO Alex Baldock
Alex Baldock
67 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance can be a problem" (in 17 reviews)

  • "No career progression unless you are in the clique in which case too much career progression with people getting promoted long before it should be due" (in 11 reviews)

More Pros and Cons

  1. "Retail assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Dixons Carphone part-time

    Pros

    very friendly staff, and good overall working experience

    Cons

    staff discount is only 10%

    Dixons Carphone Response

    6 Feb 2019 – Social Media Manager

    Thank you for your review. We appreciate the time and effort you have taken to contact us.


  2. "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Carphone full-time

    Pros

    The people
    The rewards
    The career progression
    Financial reward
    Personal Development

    Cons

    Complex targets
    Tools
    budgets
    recruitment pace
    Being allow to run a store as your own

    Advice to Management

    Hold more focus meetings

    Dixons Carphone Response

    11 Feb 2019 – Social Media Manager

    Thank you for writing to us regarding some of the issues you have highlighted, around complex targets, recruitment pace and some of the other points you have mentioned. You review will be passed on... More

  3. "Great team who strives for your success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at Dixons Carphone full-time (Less than a year)

    Pros

    The company is target driven and individuals who meet those targets are recognised and rewarded on a daily basis.

    Cons

    However targets can only be achieved by those who work there full time as the number of sales you make per month wont be significant enough. Management needs to recognise that and not pressurise staff

    Dixons Carphone Response

    7 Feb 2019 – Social Media Manager

    Thank you for leaving us a review. We appreciate the time and effort you have taken to write to us, and we do take all reviews we receive seriously, your comments will be passed on.


  4. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Dixons Carphone full-time (More than 5 years)

    Pros

    Share save, good team members

    Cons

    30min lunch breaks, dont value long serving members low pay.

    Advice to Management

    Support your team dont just watch them on cctv and criticise them

    Dixons Carphone Response

    11 Feb 2019 – Social Media Manager

    Thank you for your review which will be passed on to the relevant team, you comments have been noted around the lunch break and support issues..


  5. "Retail"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dixons Carphone part-time

    Pros

    Great for a Retail Job

    Cons

    Some targets can be unrealistic


  6. "A Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Agent in London, England
    Former Employee - Call Centre Agent in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Carphone full-time (Less than a year)

    Pros

    Wonderful company to work for

    Cons

    I have only positive things to say about this company

    Advice to Management

    The management were excellent and wonderful to work for

    Dixons Carphone Response

    4 Feb 2019 – Social Media Manager

    Thank you for your wonderful review. We always appreciate all type of reviews and thank you for the time you have taken to paint a positive picture of the company.


  7. "Overall a good part time job during my A levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Carphone part-time

    Pros

    Flexible working hours
    Nice manager
    Good pay for a student

    Cons

    Lots of pressure to push care packages

  8. "They value hard workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Technician in Newark on Trent, England
    Current Employee - Lab Technician in Newark on Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Carphone full-time (More than 5 years)

    Pros

    Varieties of working shifts
    Great ops managers communications
    Career paths

    Cons

    none of my point of view

    Advice to Management

    Keep it Real. Doing great job.


  9. "Do what you're told and you'll suceed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Acton, London, England
    Former Employee - Buyer in Acton, London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dixons Carphone full-time (More than a year)

    Pros

    Very diverse working environment and generally you'll get to work with some great people. The office is also in a good location as well.

    Cons

    Parking is pretty much a mile away, better off getting the train. The seniors are good people but they have already decided which way the company is going so dont expect any real involement in that. I had a role that had a lot of commercial responsibility on the day to day, dont expect more than that.

    Advice to Management

    Actually listen to your people on the ground!


  10. "Targets, Targets, Targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Carphone full-time (Less than a year)

    Pros

    Team of sales colleagues I work with are very friendly and decent pay

    Cons

    Management only care about targets, they will happily miss-sell to customers without them knowing to hit their department/personal target.
    Worked in other technology retailers for a number of years before Curry's and had a lot more freedom as I was not being micro-managed, had targets but there were not as many and were not very demanding.
    Managers do not like to take responsibility of customer issues, high blame culture and will pass problems onto other people resulting in customers getting frustrated.

    Dixons Carphone Response

    13 Feb 2019 – Social Media Manager

    Thank you for your review of the issues you have highlighted. We take every review we receive seriously and your comments will be passed on.