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Dixons Carphone Reviews
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    Dixons Carphone Reviews

    Updated 14 February 2019
    579 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Dixons Carphone CEO Alex Baldock
    Alex Baldock
    67 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Work life balance can be a problem" (in 17 reviews)

    • "No career progression unless you are in the clique in which case too much career progression with people getting promoted long before it should be due" (in 11 reviews)

    More Pros and Cons

    1. "Retail assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I have been working at Dixons Carphone part-time

      Pros

      very friendly staff, and good overall working experience

      Cons

      staff discount is only 10%

      Dixons Carphone Response

      6 Feb 2019 – Social Media Manager

      Thank you for your review. We appreciate the time and effort you have taken to contact us.

    2. "General manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dixons Carphone full-time

      Pros

      The people
      The rewards
      The career progression
      Financial reward
      Personal Development

      Cons

      Complex targets
      Tools
      budgets
      recruitment pace
      Being allow to run a store as your own

      Advice to Management

      Hold more focus meetings

      Dixons Carphone Response

      11 Feb 2019 – Social Media Manager

      Thank you for writing to us regarding some of the issues you have highlighted, around complex targets, recruitment pace and some of the other points you have mentioned. You review will be passed on... More

      3. Join the Dixons Carphone team
      See Our Latest Jobs

    3. "Great team who strives for your success"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service
      Former Employee - Customer Service

      I worked at Dixons Carphone full-time (Less than a year)

      Pros

      The company is target driven and individuals who meet those targets are recognised and rewarded on a daily basis.

      Cons

      However targets can only be achieved by those who work there full time as the number of sales you make per month wont be significant enough. Management needs to recognise that and not pressurise staff

      Dixons Carphone Response

      7 Feb 2019 – Social Media Manager

      Thank you for leaving us a review. We appreciate the time and effort you have taken to write to us, and we do take all reviews we receive seriously, your comments will be passed on.

    4. "Sales Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook

      I worked at Dixons Carphone full-time (More than 5 years)

      Pros

      Share save, good team members

      Cons

      30min lunch breaks, dont value long serving members low pay.

      Advice to Management

      Support your team dont just watch them on cctv and criticise them

      Dixons Carphone Response

      11 Feb 2019 – Social Media Manager

      Thank you for your review which will be passed on to the relevant team, you comments have been noted around the lunch break and support issues..

    5. "Retail"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Dixons Carphone part-time

      Pros

      Great for a Retail Job

      Cons

      Some targets can be unrealistic

    6. "A Great Company To Work For"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Call Centre Agent in London, England
      Former Employee - Call Centre Agent in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dixons Carphone full-time (Less than a year)

      Pros

      Wonderful company to work for

      Cons

      I have only positive things to say about this company

      Advice to Management

      The management were excellent and wonderful to work for

      Dixons Carphone Response

      4 Feb 2019 – Social Media Manager

      Thank you for your wonderful review. We always appreciate all type of reviews and thank you for the time you have taken to paint a positive picture of the company.

    7. "Overall a good part time job during my A levels"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Dixons Carphone part-time

      Pros

      Flexible working hours
      Nice manager
      Good pay for a student

      Cons

      Lots of pressure to push care packages

    8. "They value hard workers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Lab Technician in Newark on Trent, England
      Current Employee - Lab Technician in Newark on Trent, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Dixons Carphone full-time (More than 5 years)

      Pros

      Varieties of working shifts
      Great ops managers communications
      Career paths

      Cons

      none of my point of view

      Advice to Management

      Keep it Real. Doing great job.

    9. "Do what you're told and you'll suceed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Buyer in Acton, London, England
      Former Employee - Buyer in Acton, London, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Dixons Carphone full-time (More than a year)

      Pros

      Very diverse working environment and generally you'll get to work with some great people. The office is also in a good location as well.

      Cons

      Parking is pretty much a mile away, better off getting the train. The seniors are good people but they have already decided which way the company is going so dont expect any real involement in that. I had a role that had a lot of commercial responsibility on the day to day, dont expect more than that.

      Advice to Management

      Actually listen to your people on the ground!

    10. "Targets, Targets, Targets"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in London, England
      Current Employee - Sales Associate in London, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Dixons Carphone full-time (Less than a year)

      Pros

      Team of sales colleagues I work with are very friendly and decent pay

      Cons

      Management only care about targets, they will happily miss-sell to customers without them knowing to hit their department/personal target.
      Worked in other technology retailers for a number of years before Curry's and had a lot more freedom as I was not being micro-managed, had targets but there were not as many and were not very demanding.
      Managers do not like to take responsibility of customer issues, high blame culture and will pass problems onto other people resulting in customers getting frustrated.

      Dixons Carphone Response

      13 Feb 2019 – Social Media Manager

      Thank you for your review of the issues you have highlighted. We take every review we receive seriously and your comments will be passed on.