Dixons Carphone Reviews | Glassdoor.co.uk

Dixons Carphone Reviews

Updated 15 April 2019
1,639 reviews

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3.0
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Dixons Carphone CEO Alex Baldock
Alex Baldock
96 Ratings

Employee Reviews

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Pros
  • "Great people and generally a great company" (in 77 reviews)

  • "Very very good pay if you can actually hit targets" (in 58 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing people, demanding job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Oldham, England
    Current Employee - Sales Consultant in Oldham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Carphone full-time (More than a year)

    Pros

    Really great colleagues & support

    Cons

    Working under pressure to get the numbers in can be difficult but working as a team really helps.

    Dixons Carphone Response

    19 Oct 2018 – Social Media Manager

    Thanks for taking the time to leave us a review. We understand that sometimes it can be very pressured, but we're really pleased to hear that you have a great team and support network.

    We will... More


  2. "Sales Colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Carphone full-time (More than 3 years)

    Pros

    Great interaction with customers, friendly team and good atmosphere to work in.

    Cons

    Retail position so working weekends and bank holidays. You know what you’re signing up for.

  3. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Carphone full-time (More than 10 years)

    Pros

    Employee benefits, Good annual leave, energetic and exciting environment

    Cons

    Culture too highly KPI driven and micromanaged.

    Expectation on managers to work 5/7 days and be on call the other 2 days on their personal mobile.

    Advice to Management

    Reduce volume of KPIs to make managing simpler.

    Dixons Carphone Response

    17 Apr 2019 – Social Media Manager

    Hi, thanks for your comments. It's always great for us to understand the experience from our employees first hand, so thanks for feeding back. We will pass on the feedback to the relevant teams... More


  4. "Alright"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dixons Carphone full-time

    Pros

    very agile company that often changes direction

    Cons

    Office space is uninspiring and the constant changing of direction can be frustrating

    Dixons Carphone Response

    17 Apr 2019 – Social Media Manager

    Hi, thanks for taking the time to leave us a review. We really appreciate the feedback and will take your comments on board.

    Many Thanks,

    Dixons Carphone


  5. "There is a room for an improvement..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Newark on Trent, England
    Current Employee - Engineer in Newark on Trent, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dixons Carphone full-time (More than 3 years)

    Pros

    Some of departments have 4/4 shift pattern what is great.
    On site canteen and free parking helps a lot.
    Generally speaking - wages are ok.

    Cons

    Promotion is nearly impossible without knowing the right people.
    Rules are way too flexible to help.

    Advice to Management

    Use your talented staff! There are many unrecognized great minds...


  6. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Liverpool, England
    Former Employee - Sales Assistant in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Carphone full-time (More than a year)

    Pros

    Learning sales process
    Responsibility
    Troubleshooting experience

    Cons

    Poor flexibility
    Can at times micromanage

    Advice to Management

    Give staff the benefit of the doubt at times

    Dixons Carphone Response

    17 Apr 2019 – Social Media Manager

    Hi, it's really great to hear about your experience working at Dixons Carphone. We appreciate you taking the time to leave a review, thank you. This helps us to continue to grow as a business... More


  7. "bla"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dixons Carphone part-time

    Pros

    good staff and friendly environment

    Cons

    very boring and quite dead also not really any training

    Dixons Carphone Response

    8 Apr 2019 – Social Media Manager

    Hi,

    Thanks for taking the time to leave us a review.

    We are really pleased to hear that you liked the staff and the environment, and we're sorry you didn't find your role motivating enough... More

  8. "Great Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Carphone full-time

    Pros

    Good pay, good bonuses, good work-life balance and good progression.

    Cons

    Not entirely sure that I have any downsides of working here.

    Dixons Carphone Response

    8 Apr 2019 – Social Media Manager

    Hi,

    Thank you for taking the time to leave us a review.

    It's great to hear that you're enjoying your role at Dixons Carphone!

    We really appreciate your comments.

    Kind regards,
    Dixons... More


  9. "Great for Part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in London, England
    Former Employee - Sales Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Carphone part-time (More than 3 years)

    Pros

    Good House
    Good Bonuses
    Can be great if you have a good store, team and manager

    Cons

    Forcing targets onto
    Number focused managers

    Dixons Carphone Response

    8 Apr 2019 – Social Media Manager

    Hi,

    Thanks for taking the time to leave us a review.

    We really appreciate the feedback and will pass it on to the relevant team.

    Kind regards,
    The Dixons Carphone Team


  10. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Dixons Carphone full-time (More than 3 years)

    Pros

    Target based environment and helped myself to grow as a person and a salesman

    Cons

    Working hours, no extra money for working weekends or bank holidays or Boxing Day

    Advice to Management

    Stay in touch with your team, some managers are hell bent on managing some people out of the business where they could be managed correctly and become a success

    Dixons Carphone Response

    8 Apr 2019 – Social Media Manager

    Hi,

    Thank you for taking the time to leave a review.

    It's good to hear that the role helped you grow, and thanks for your feedback on the things that didn't work for you.
    All of your comments... More