Domestic & General Group Reviews | Glassdoor.co.uk

Domestic & General Group Reviews

Updated 2 December 2018
235 reviews

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3.1
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Domestic & General Group CEO Ian Mason
Ian Mason
75 Ratings

Employee Reviews

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Pros
  • "There is a sense of cameraderie between employees and most team leaders are very easy to get along with" (in 22 reviews)

  • "Great company to work for, great people, progression and training" (in 16 reviews)

Cons
  • "But the main one is the management and team leaders" (in 26 reviews)

  • "Career progression is a carrot dangled in front of you" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "An exciting & rewarding place to work, which is growing from strength to strength!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brighton, England
    Current Employee - Anonymous Employee in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 5 years)

    Pros

    I've worked for D&G for many years and across various departments. The business has grown and evolved over the years (positively) and having been part of the transformation over the years, I feel very proud to work for this company.

    Over the years I've worked in various roles, including as a call taking agent for my first three years, which I thoroughly enjoyed. The place is filled with passionate, creative, inspiring people (Agents, Team Leaders, Trainers, Managers, Support Functions - there really are great people across the board). I've had the pleasure of working for leaders who have inspired and made me feel empowered to build a rewarding career at D&G. I've enjoyed countless training & development opportunities, had the chance to be involved in change (through workshops & projects), and been made to feel valued.

    Like any business, there have been times where we've faced challenges, but watching everyone pulling together as one team, to support each other, share ideas & solutions, and come through successfully, enforces that sense of pride I have for the company.

    The company is continuously looking for ways to raise standards, and does so in a professional way. The company invests a lot of money and resource into growing & developing the business, as well as developing & supporting it's staff. Regular coaching, team meetings, "buzz sessions / huddles", 121's, well being meetings, incentives and so on, helps to create a very supportive environment. A lot of this good work sometimes goes unnoticed, so I wanted to shout about it here!

    Overall I've thoroughly enjoyed my time working for D&G, and look forward to many more successful years. It's not only given me a great opportunity to build a life long career, but it's also helped me to grow as a person - I've learned so many skills that have helped me in life as well as at work. D&G does invest in its people, and opportunities do come to those who are willing to work hard and have a positive "can do" attitude.

    Cons

    In order to progress within certain areas of the business, there is often a long wait for opportunities to come up. I don't believe this is the fault of the business, as it's the nature of having a limited amount of certain roles, and a high demand - but it can sometimes make people feel that they are waiting indefinitely for the role that interests them to come up.

    Additionally, I feel we can do more to raise awareness of the broad range of areas & functions we have across the business, to help individuals recognize roles where their skills & experience are suited to.

    Having said all of that, I know that the business is already doing some work around career development, and look forward to seeing it develop!

    Advice to Management

    It's been great to see the business transform over recent years, particularly in embracing our values and taking an "inclusive" approach, involving more of our front line colleagues and contact center staff.

    I would simply encourage management to continue to trust it's people, and involve them. Change has a much better chance to succeed when you involve those people who live and breathe it, from the very start.

    My final comment to management is, contrary to what you may hear, you have a lot of passionate, enthusiastic, optimistic people working in your contact centers who ARE proud to work for D&G - we're making the right kind of changes and there are a lot here on the front lines, who want nothing but success.


  2. Helpful (3)

    "Great place to make a career while meeting great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Centre Agent in Brighton, England
    Current Employee - Contact Centre Agent in Brighton, England
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    People are great
    Company benefits are quite good, free fruit, coffee and tea and sometimes have well-being days
    Can see they’re trying to improve and are actually listening to their people

    Cons

    Some managers are stuck in the past and don’t seem to want to ‘get on the boat’

    Advice to Management

    Keep listening and making changes for the better

  3. "Great oppurtunites for hard workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Brighton, England
    Current Employee - Team Leader in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    Personally, I have found the environment a great place to work and it exceeded all expectations I had. I have only been within the company for 14 months and have already received two promotions. This has been a great feat baring in mind I didn't come from a sales/telecentre background. There are great opportunities for hard workers and people that want to progress.

    Cons

    The advertisement of the job (customer support) still shows it as customer service role and neglects to mention sales. This is a sales role with all the right training provided but because of advertisement we are still attracting some people who not fit for the role.

    Advice to Management

    N/A

    Domestic & General Group Response

    30 Nov 2018 – Head of Resourcing

    Thank you very much for taking the time to leave us a review. It's really good to hear about your progression at Domestic & General in a relatively short amount of time and congratulations on your... More


  4. Helpful (3)

    "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support in Brighton, England
    Current Employee - Customer Support in Brighton, England
    Recommends

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    Despite only being at Domestic and General for a short space of time, I have progressed within the company a lot. There are so many opportunities to progress through the company. I started on customer support as an agent, the atmosphere was great and I felt well looked after by my team.

    Cons

    Could improve on the one team attitude as there is a lot of separation between departments and sites. Work on putting the customer first instead of stats and targets. Cleanliness, sometimes the site can be left in a mess.


  5. Helpful (2)

    "One Team - Customer First"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Brighton, England
    Current Employee - Team Leader in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    Great working environment supported by upfront training followed by regular coaching and 1.2.1's. I started at D&G in February 2016 after an extensive banking career. I began as a telephone agent in Resolutions, moved into a Team Leader position in May of this year and am now a Team Leader in Customer Support. All of the departments within the business - split across various sites in the UK work on a "One Team" ethos so as the customer is always at the forefront of what we do. If you are great at building rapport whilst listening to a customers issues seeking solutions to help them out then Domestic and General could well be the place for you. The salary/bonus scheme is fair and whilst our department works on a varying shift basis the whole of my team are all scheduled on the same work pattern each week. It means that I am always there to support them.

    Cons

    If you are not interested in going that bit extra to help customers out when they are calling with an issue connected to their appliance - then I would probably advise you to look elsewhere. Domestic and General operates shifts in Customer Support from 07-00 - 22.00 M-F and 08.00 - 20.00 at weekends. Takes a bit of getting used to if you have always worked 09.00 - 17.00 M-F but appliances don't operate to strict business hours.

    Advice to Management

    Continue to look at supporting your people. I did not set out to apply for the job I am doing now - I was noticed for the contribution I was making to the team in meetings and across the department. As a result I was then asked if I would consider covering a Team Leader position and subject to completing a period of secondment and a structured interview/application I have not looked back since.


  6. "Sales consultant at sky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Domestic & General Group full-time

    Pros

    people you work with are good and make the time go faster

    Cons

    management, poor incentives and emotional wellbeing support


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Brighton, England
    Current Employee - Customer Support in Brighton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Domestic & General Group full-time (Less than a year)

    Pros

    Good pay Bonuses Good hours

    Cons

    Can’t really think of any

  8. "Management accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Domestic & General Group full-time

    Pros

    Good culture and people they are growing and have big ambitions

    Cons

    Tools and systems dated and they have been going through a lot of change not all positive


  9. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Domestic & General Group part-time

    Pros

    Good culture and training . Inbound work so warm leads

    Cons

    Poor hours, weekend work, no progression


  10. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Domestic & General Group full-time

    Pros

    How much you get paid

    Cons

    Its a fast paced environment