Dunelm Reviews | Glassdoor.co.uk

Dunelm Reviews

Updated 17 December 2018
616 reviews

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4.0
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Dunelm CEO Nick Wilkinson
Nick Wilkinson
176 Ratings

Employee Reviews

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Pros
  • "great management, helpful work colleagues, fabulous store with lovely products & staff discount & smart uniform" (in 22 reviews)

  • "Great place to work now been 5 years" (in 21 reviews)

Cons
  • "long hours but manageable heavy lifting but good exercise" (in 17 reviews)

  • "No cons fantastic place of work" (in 15 reviews)

More Pros and Cons

  1. "Tech transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Syston, Leicestershire, East Midlands, England
    Current Employee - Anonymous Employee in Syston, Leicestershire, East Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time (More than 3 years)

    Pros

    Dunelm Tech team is going through a new ways of working transformation; this has created lots of new opportunities and allowed so many existing tech colleagues to see their career's develop (as well as bringing in new talent to tech). Dunelm is also investing in Agile/Scrum training as they see this as key to the transformations success. Go Dunelm Tech!

    Cons

    Syston office is bursting with colleagues (but this isn't a bad thing as Dunelm is growing and bucking the retail trend!)

    Advice to Management

    Don't forget about IT Service as we focus on new initiatives!


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beckton, England
    Former Employee - Anonymous Employee in Beckton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dunelm (More than a year)

    Pros

    Great colleagues, a lot of the people were very young so I enjoyed my time working there with everyone.

    Cons

    Management are very biased

  3. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Dundee, Scotland
    Current Employee - Customer Service in Dundee, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time (Less than a year)

    Pros

    Colleagues are like having extra family, doesnt matter how old we all are in the dundee branch, we all get treated the same, our manager is amazing funny and runs a smooth ship, why? Because we have respect for all and that is why we have happy colleagues, and customers live the warm happy service we give them

    Cons

    Cant think of much to say here, we get 15% staff discount, everyone gets help no matter how small or how big the issue is,

    Advice to Management

    Too our management in dundee, you guys are amazing and make us employees happy to come to work, you always have a listening ear, which goes along way


  4. "Dunelm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colleague in Kettering, England
    Current Employee - Colleague in Kettering, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time (More than 3 years)

    Pros

    Its a family atmosphere in my store. We all get on and can have a laugh as ell as getting the job done

    Cons

    There are no down sides for me

    Advice to Management

    Just keep listening to your colleagues when problems arise


  5. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Oldbury, West Midlands, West Midlands, England
    Current Employee - Cashier in Oldbury, West Midlands, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm part-time (More than 5 years)

    Pros

    Friendly, good range of products, dedicated staff determined to do all they can to help the customers.

    Cons

    Do not get paid sick pay only SSP.

    Advice to Management

    Keep on listening to the colleagues as they see things from the ground level and sometimes they see things that management don't.


  6. "Friendly and inclusive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Host in Cheltenham, England
    Current Employee - Customer Host in Cheltenham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time

    Pros

    The team at Dunelm is like a family unit, everyone is so friendly and welcoming and we all work together succesfully. The company really does care about its staff and is constantly moving forward to better ourselves and progress our career paths and support this is any way possible; whether this be the team leaders or store managers offering oppurtunity and advice or the colleague council constantly working to better our working enviroments by listening to what WE want to see happen and showing us how they are doing this. I have met life long friends through Dunelm and I am proud to work for this company.

    Cons

    In retail there are always going to be 'those' customers who can bring the staffs mood and morale down which can affect the entire team however more often than not, we support each other when these difficult situations happen and come out the other end having a happy and successful day.

    Advice to Management

    We need contactless to quicken the speed of service and effiency of tills.


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Dumfries, Scotland
    Current Employee - Customer Service in Dumfries, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm part-time (Less than a year)

    Pros

    Friendly approachable staff and managers, good fun family environment

    Cons

    We all need a pay rise

    Advice to Management

    More scratch card incentive s

  8. "Brilliant place of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Doncaster, England
    Current Employee - Host in Doncaster, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm part-time (More than 5 years)

    Pros

    Fantastic team ,fantastic boss

    Cons

    No cons fantastic place of work

    Advice to Management

    Your doing a brilliant job


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time

    Pros

    Great team, always friendly and willing to help, just an over all great place to work where there always something to do

    Cons

    Only negatives are the hhts as they have a lot of trouble connecting and when it rains there are leaks within the shop that need seeing to

    Advice to Management

    No words or advice as far as I'm concerned everything is running well and smoothly


  10. "Pausa coffee shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bridgend, Wales
    Current Employee - Anonymous Employee in Bridgend, Wales
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dunelm part-time (Less than a year)

    Pros

    Having only been working in the coffee shop for a couple of weeks. This is a really good company to work for.

    Cons

    Having only worked a couple of weeks I have no cons