Dunelm Reviews
Updated Oct 14, 2021
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Found 1,289 of over 1,368 reviews
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Approve of CEO
Nick Wilkinson
538 Ratings
Pros
"good pay and very friendly staff" (in 44 reviews)
"Great management and colleagues, staff discount" (in 32 reviews)
Cons
"Even though Rotas are available a week in advance they are not consistent so planning things before & after work can be a problem" (in 36 reviews)
"Long hours Can be difficult over holiday periods" (in 23 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee, more than 1 year★★★★★
Pros
Great place to work. Excellent benefits and lovely people
Cons
None, nothing bad to say
Continue reading - Current Employee★★★★★
Pros
Good place to work at
Cons
Long hour shifts sometimes .
- Current Employee, more than 1 year★★★★★
Pros
- good pay - versatility within the role - develop great customer service skills
Cons
- sometimes communication can be an issue - inability to sometimes change shifts and get holiday
Continue reading - Current Employee★★★★★
Pros
All staff are made to feel valued and feel part of a family. Very supportive , diverse and enthusiastic atmosphere. I love working for this top employer.
Cons
None that I can think of.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
All staff are friendly and helpful, flexible shifts
Cons
No cons, love working here!
- Current Employee, less than 1 year★★★★★
I have just started working at dunelm in the coffee shop and all the staff seem really lovely
RecommendCEO ApprovalBusiness OutlookPros
They staff are nice and friendly
Cons
I haven't found any so far
- Current Employee★★★★★
Pros
Amazing work environment with amazing and understanding people.
Cons
- - - - -
- Current Employee, more than 8 years★★★★★
Pros
Licence to trade & have personal input into your own store which is fantastic. Brilliant benefits & colleague perks. Colleagues are really at the heart of the business & that’s recognised.
Cons
Slightly chaotic at times with changes of plans or communication. High work load the majority of time with little to no support l
- Current Employee, more than 3 years★★★★★
Pros
Whenever I speak about Dunelm to friends and family, they all say how much the company sounds great to work for. I've always been well supported during my time here, including during lockdown when things were difficult. Management were always there to check-up on us during furlough and make sure that we were okay. This year and last, we got a bonus for all our hard work for when we all reopened and had to work extra hard to keep everyone safe. This was an amount that went far and was appreciated by everyone. There's loads of training resources and opportunities at Dunelm for you to go further, and management are great at encouraging this.
Cons
Like most retail jobs, there will be some late finishes and you will have to work at the weekend and public holidays.
Continue reading - Current Employee★★★★★
Pros
all staff are friendly customers are always nice when you have helped them
Cons
customers thinking they can get a refund for items that are 6 months out. rude customers over the phone shouting at you when you personally haven’t spoken to them before
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