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Dunelm

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Dunelm

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Dunelm Reviews

Updated 30 Nov 2023

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Found 2,320 of over 2K reviews
4.0
78% Recommend to a Friend
Dunelm CEO Nick Wilkinson
88% Approve of CEO

Found 2,323 of over 2K reviews

4.0
78%
Recommend to a Friend
88%
Approve of CEO
Dunelm CEO Nick Wilkinson
Nick Wilkinson
1,167 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great colleagues who always pull together to get the job done and make work fun at the same time!(in 174 reviews)
  • "Good hours and pay also(in 134 reviews)
  • "nice and friendly staff there(in 111 reviews)
  • "Met some great people whom i work with as well as customers ...great family friendly employer for single parent families(in 104 reviews)
  • "Good benefits Potential for training(in 50 reviews)
Cons
    1. 5.0
      30 Nov 2023
      Till Staff
      Current Employee, less than 1 year
      Weymouth, Dorset, South West England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Dunelm has done everything possible to make working with a disability possible for me. I was unable to do the role I originally applied for due to finding it too physically demanding so my role has been changed, my hours are flexible, and reasonable adjustments have been made to make sure I'm comfortable and able to do my job. I feel valued as a member of staff and could not ask for better treatment.

      Cons

      Some job roles seem understaffed

      1. 1.0
        23 Nov 2023
        Sales Assistant
        Former Employee, more than 1 year
        Uddingston, Scotland
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Some of the younger co workers and other sales assistants are lovely and can really relate to how you feel!! One day at the weekend was also really good.

        Cons

        The worst, most unprofessional management ever. Some managers wouldn’t even look at you, never gave you holidays, certain group of management are bullies and will make comments about your personal life and can make going there feel like you are in a “high school.” Managers would make you fill out forms on your experience at the company with them, one of the managers done it on my phone without my permission. Managers would also swear and shout at you on occasion and made you feel like no matter what you done you were not doing the job well. Certain members of staff also believed themselves to be management and bossed everyone around and at times it could actually come across aggressive.

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        1. 5.0
          21 Nov 2023
          People Manager
          Current Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          I really feel like my contribution is valid, and i have a sense of purpose. I feel like management have listened to me and have implemented things that i have suggested will help us move forward, and i am very much valued. My work life balance is excellent, and it's a company full of genuinely nice people.

          Cons

          Retail are not high payers so you have to understand this before joining, however I have had a pay rise each year alongside being reviewed against my objectives. I would also like to see better joining up of departments, but i have seen improvements in making this better.

          Thanks for taking the time out to leave a review. We value your thoughts and appreciate your feedback, and it's great to hear about your positive experience. Thanks again.

          1. 2.0
            17 Nov 2023
            Delivery Team Member
            Current Employee, less than 1 year
            Bury St Edmunds, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Vast team with plenty to do so spend very little time twiddling thumbs. Team are friendly and helpful

            Cons

            Not so much in the way of training or mentorship when first joined, can take a while to find you way around the store or where everything goes as sometimes things are not where expected to be (an example not all green curtains are in the same isle)

            Thanks for taking the time out to leave a review. We value your thoughts and appreciate your feedback, particular the advice on onboarding and training. We will share your comments with the relevant team. Thanks again.

            1. 2.0
              26 Sept 2023
              Cashier/Barista
              Current Employee, more than 5 years
              Barnstaple, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Colleagues and the location is good. I like my management team in my local store. Most of the issues come from upper management and head office who have clearly never worked in a coffee shop before

              Cons

              Often left alone. Only given half an hour to close down pausa alone. We then fail audit because paperwork has not been done to a strict time schedule. Paperwork is the last of my worries when I’m trying to close down multiple pieces of equipment and clean the floor in only 30 minutes. The equipment is not good enough for the amount of food items they expect us to make. Upper management don’t give my store enough hours for pausa colleagues thus we are left alone.

              1. 3.0
                1 Nov 2023
                Sales
                Former Employee, more than 3 years
                Worcester, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                good discount free uniform first look at sale stock

                Cons

                mannot everyone treated same some swop hours or do extra hours sometime without manager permission some people stand around talking while others are running round like headless chickens no communication from management some people no respect for manager team leaders talk about people behind their backs everyone to adere to contract where it states everyone to do a late night where not everyone works late some people just work morning while others have to work monday afternoon and late night to either 9 or 01 or midnight if stock taking not everyne equal

                Thanks for taking the time out to leave a review. We value your thoughts and appreciate your feedback. If you would like to have a further conversation about your experience, please do drop an email to colleaguefeedback@dunelm.com

                1. 5.0
                  30 Oct 2023
                  Anonymous Employee
                  Current Employee, more than 1 year
                  Stoke-on-Trent, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Dunelm stands out as a remarkable workplace, serving as a convergence point for individuals hailing from diverse global backgrounds. As an immigrant, I am fortunate to discover an environment that not only nurtures a profound sense of comfort and security among my peers but also promotes a strong sense of belonging. The managerial team, in particular, not only exemplifies politeness but also consistently demonstrates an unwavering dedication to actively facilitating the advancement of their employees' careers. This harmonious and supportive atmosphere truly makes Dunelm an outstanding place to work.

                  Cons

                  One area that could benefit from improvement is the compensation structure. It would be greatly appreciated if adjustments were made to align salaries more appropriately with the responsibilities and contributions of individuals across various departments. This would undoubtedly enhance overall job satisfaction and motivation.

                  Thank you for taking the time to leave a review. It is great to see such positive sentiments! We consistently review our pay/benefits and renumeration structure, and value your thoughts on the above. Should you have any further feedback, please contact colleaguefeedback@dunelm.com

                  1. 5.0
                    29 Nov 2023
                    Anonymous Employee
                    Current Employee, more than 1 year
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Share scheme, staff discount, good rates of pay

                    Cons

                    too many different shadow it systems

                    1. 3.0
                      26 Nov 2023
                      Customer Service
                      Current Employee, more than 1 year
                      Stevenage, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Okay pay 15% staff discount

                      Cons

                      bad communication between managers and employees bad working conditions for till staff rude managers

                      1. 4.0
                        29 Nov 2023
                        Sales Associate
                        Current Employee, less than 1 year
                        Bury St Edmunds, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Work life Shifts Flexible Staff

                        Cons

                        Pay Not much progression Hoirs

                      Viewing 1 - 10 of 2,323 Reviews
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                      Dunelm Reviews FAQs

                      Dunelm has an overall rating of 4.0 out of 5, based on over 2,464 reviews left anonymously by employees. 78% of employees would recommend working at Dunelm to a friend and 73% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Dunelm employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Dunelm. This rating has decreased by -4% over the last 12 months.

                      78% of Dunelm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Dunelm 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

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