Dunelm Reviews

Updated Oct 14, 2021

To filter reviews, or .

Found 1,289 of over 1,368 reviews

3.9
73%
Recommend to a Friend
88%
Approve of CEO
Dunelm CEO Nick Wilkinson
Nick Wilkinson
538 Ratings
Pros
  • "good pay and very friendly staff(in 44 reviews)

  • "Great management and colleagues, staff discount(in 32 reviews)

  • Cons
  • "Even though Rotas are available a week in advance they are not consistent so planning things before & after work can be a problem(in 36 reviews)

  • "Long hours Can be difficult over holiday periods(in 23 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Great place to work

      Oct 14, 2021 - Customer Onboarding Manager in Bolton, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work. Excellent benefits and lovely people

      Cons

      None, nothing bad to say

      Continue reading
      Be the first to find this review helpful
    2. 5.0
      Current Employee

      Good

      Oct 13, 2021 - Retail Assistant in Skegness, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work at

      Cons

      Long hour shifts sometimes .

      Be the first to find this review helpful
    3. 5.0
      Current Employee, more than 1 year

      lovely place to work

      Oct 14, 2021 - Sales Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - good pay - versatility within the role - develop great customer service skills

      Cons

      - sometimes communication can be an issue - inability to sometimes change shifts and get holiday

      Continue reading
      Be the first to find this review helpful
    4. 5.0
      Current Employee

      Fantastic company!

      Oct 11, 2021 - Sales Assistant in Oxford, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All staff are made to feel valued and feel part of a family. Very supportive , diverse and enthusiastic atmosphere. I love working for this top employer.

      Cons

      None that I can think of.

      Continue reading
      Be the first to find this review helpful
    5. 5.0
      Current Employee, less than 1 year

      Nice first job

      Oct 11, 2021 - Host in Oldbury, West Midlands, West Midlands, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All staff are friendly and helpful, flexible shifts

      Cons

      No cons, love working here!

      Be the first to find this review helpful
    6. 5.0
      Current Employee, less than 1 year

      I have just started working at dunelm in the coffee shop and all the staff seem really lovely

      Oct 11, 2021 - Coffee Shop Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They staff are nice and friendly

      Cons

      I haven't found any so far

      Be the first to find this review helpful
    7. 5.0
      Current Employee

      An Incredible Place To Work

      Oct 11, 2021 - Sales Assistant in Coleraine, Northern Ireland, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing work environment with amazing and understanding people.

      Cons

      - - - - -

      Be the first to find this review helpful
    8. 4.0
      Current Employee, more than 8 years

      Great business, very hard work.

      Oct 10, 2021 - Store Coach 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Licence to trade & have personal input into your own store which is fantastic. Brilliant benefits & colleague perks. Colleagues are really at the heart of the business & that’s recognised.

      Cons

      Slightly chaotic at times with changes of plans or communication. High work load the majority of time with little to no support l

      Be the first to find this review helpful
    9. 5.0
      Current Employee, more than 3 years

      Great company to work for

      Oct 8, 2021 - Sales Assistant (Tills) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Whenever I speak about Dunelm to friends and family, they all say how much the company sounds great to work for. I've always been well supported during my time here, including during lockdown when things were difficult. Management were always there to check-up on us during furlough and make sure that we were okay. This year and last, we got a bonus for all our hard work for when we all reopened and had to work extra hard to keep everyone safe. This was an amount that went far and was appreciated by everyone. There's loads of training resources and opportunities at Dunelm for you to go further, and management are great at encouraging this.

      Cons

      Like most retail jobs, there will be some late finishes and you will have to work at the weekend and public holidays.

      Continue reading
      Be the first to find this review helpful
    10. 4.0
      Current Employee

      good place to work if you can handle retail

      Oct 7, 2021 - Host in Croydon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      all staff are friendly customers are always nice when you have helped them

      Cons

      customers thinking they can get a refund for items that are 6 months out. rude customers over the phone shouting at you when you personally haven’t spoken to them before

      Be the first to find this review helpful
    Viewing 1 - 10 of 1,289 Reviews

    Popular Careers with Dunelm Job Seekers

    JobsSalariesInterviews

    Work at Dunelm? Share Your Experiences

    Dunelm logo
    or