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Dunelm Reviews
Updated 30 Nov 2023
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Full-time, Part-time
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Found 2,320 of over 2K reviews
78% Recommend to a Friend
88% Approve of CEO
Found 2,323 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Nick Wilkinson
1,167 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Great colleagues who always pull together to get the job done and make work fun at the same time!" (in 174 reviews)
- "Met some great people whom i work with as well as customers ...great family friendly employer for single parent families" (in 104 reviews)
Cons
- 5.030 Nov 2023Till StaffCurrent Employee, less than 1 yearWeymouth, Dorset, South West England, England
Pros
Dunelm has done everything possible to make working with a disability possible for me. I was unable to do the role I originally applied for due to finding it too physically demanding so my role has been changed, my hours are flexible, and reasonable adjustments have been made to make sure I'm comfortable and able to do my job. I feel valued as a member of staff and could not ask for better treatment.
Cons
Some job roles seem understaffed
- 1.023 Nov 2023Sales AssistantFormer Employee, more than 1 yearUddingston, Scotland
Pros
Some of the younger co workers and other sales assistants are lovely and can really relate to how you feel!! One day at the weekend was also really good.
Cons
The worst, most unprofessional management ever. Some managers wouldn’t even look at you, never gave you holidays, certain group of management are bullies and will make comments about your personal life and can make going there feel like you are in a “high school.” Managers would make you fill out forms on your experience at the company with them, one of the managers done it on my phone without my permission. Managers would also swear and shout at you on occasion and made you feel like no matter what you done you were not doing the job well. Certain members of staff also believed themselves to be management and bossed everyone around and at times it could actually come across aggressive.
- 5.021 Nov 2023People ManagerCurrent Employee, more than 1 year
Pros
I really feel like my contribution is valid, and i have a sense of purpose. I feel like management have listened to me and have implemented things that i have suggested will help us move forward, and i am very much valued. My work life balance is excellent, and it's a company full of genuinely nice people.
Cons
Retail are not high payers so you have to understand this before joining, however I have had a pay rise each year alongside being reviewed against my objectives. I would also like to see better joining up of departments, but i have seen improvements in making this better.
Dunelm Response7dThanks for taking the time out to leave a review. We value your thoughts and appreciate your feedback, and it's great to hear about your positive experience. Thanks again.
- 2.017 Nov 2023Delivery Team MemberCurrent Employee, less than 1 yearBury St Edmunds, England
Pros
Vast team with plenty to do so spend very little time twiddling thumbs. Team are friendly and helpful
Cons
Not so much in the way of training or mentorship when first joined, can take a while to find you way around the store or where everything goes as sometimes things are not where expected to be (an example not all green curtains are in the same isle)
Dunelm Response2wThanks for taking the time out to leave a review. We value your thoughts and appreciate your feedback, particular the advice on onboarding and training. We will share your comments with the relevant team. Thanks again.
- 2.026 Sept 2023Cashier/BaristaCurrent Employee, more than 5 yearsBarnstaple, England
Pros
Colleagues and the location is good. I like my management team in my local store. Most of the issues come from upper management and head office who have clearly never worked in a coffee shop before
Cons
Often left alone. Only given half an hour to close down pausa alone. We then fail audit because paperwork has not been done to a strict time schedule. Paperwork is the last of my worries when I’m trying to close down multiple pieces of equipment and clean the floor in only 30 minutes. The equipment is not good enough for the amount of food items they expect us to make. Upper management don’t give my store enough hours for pausa colleagues thus we are left alone.
- 3.01 Nov 2023SalesFormer Employee, more than 3 yearsWorcester, England
Pros
good discount free uniform first look at sale stock
Cons
mannot everyone treated same some swop hours or do extra hours sometime without manager permission some people stand around talking while others are running round like headless chickens no communication from management some people no respect for manager team leaders talk about people behind their backs everyone to adere to contract where it states everyone to do a late night where not everyone works late some people just work morning while others have to work monday afternoon and late night to either 9 or 01 or midnight if stock taking not everyne equal
Dunelm Response4wThanks for taking the time out to leave a review. We value your thoughts and appreciate your feedback. If you would like to have a further conversation about your experience, please do drop an email to colleaguefeedback@dunelm.com
- 5.030 Oct 2023Anonymous EmployeeCurrent Employee, more than 1 yearStoke-on-Trent, England
Pros
Dunelm stands out as a remarkable workplace, serving as a convergence point for individuals hailing from diverse global backgrounds. As an immigrant, I am fortunate to discover an environment that not only nurtures a profound sense of comfort and security among my peers but also promotes a strong sense of belonging. The managerial team, in particular, not only exemplifies politeness but also consistently demonstrates an unwavering dedication to actively facilitating the advancement of their employees' careers. This harmonious and supportive atmosphere truly makes Dunelm an outstanding place to work.
Cons
One area that could benefit from improvement is the compensation structure. It would be greatly appreciated if adjustments were made to align salaries more appropriately with the responsibilities and contributions of individuals across various departments. This would undoubtedly enhance overall job satisfaction and motivation.
Dunelm Response2moThank you for taking the time to leave a review. It is great to see such positive sentiments! We consistently review our pay/benefits and renumeration structure, and value your thoughts on the above. Should you have any further feedback, please contact colleaguefeedback@dunelm.com
- 5.029 Nov 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Share scheme, staff discount, good rates of pay
Cons
too many different shadow it systems
- 3.026 Nov 2023Customer ServiceCurrent Employee, more than 1 yearStevenage, England
Pros
Okay pay 15% staff discount
Cons
bad communication between managers and employees bad working conditions for till staff rude managers
- 4.029 Nov 2023Sales AssociateCurrent Employee, less than 1 yearBury St Edmunds, England
Pros
Work life Shifts Flexible Staff
Cons
Pay Not much progression Hoirs
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Dunelm Reviews FAQs
Dunelm has an overall rating of 4.0 out of 5, based on over 2,464 reviews left anonymously by employees. 78% of employees would recommend working at Dunelm to a friend and 73% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
78% of Dunelm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Dunelm 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.
