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Dyson Reviews

Updated 13 October 2017
383 reviews

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383 Employee Reviews

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Pros
  • Can have more family time, this is work life balance (in 16 reviews)

  • Customer focused, great products & a positive plan (in 25 reviews)

Cons
  • Senior Management need to listen to their teams and do something about it (in 18 reviews)

  • Middle management not the most competent- many "years of service" style promotions (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Design Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Approves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    Definitely a good place for a New Starter. People are super friendly and in the first few months you will definitely learn a lot...

    Cons

    Overall speed is slow. A few people are having naps at their desk...


  2. Helpful (4)

    "Full of bullies and blaggers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Malmesbury, England
    Former Employee - Software Engineer in Malmesbury, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dyson full-time (More than 3 years)

    Pros

    On site gym, flexible working hours, on job training

    Cons

    Many of the management team have been at the company 20 years +, they have filled these managements positions due to the time working there and not that they're competent with people (many are technically skilled but have moved onto management positions). The human resources team were no better, I was made to feel like a gear in a cog, that was easily replaceable. I tried for over 2 years to get my salary recognised to the industry average, and I was given all manner of excuses (including my competency) This all led to me leaving the company with mental health issues, as I began questioning my self daily as I had no recognition.

    Advice to Management

    Start evaluating your staff and your selves. What competencys do you have? What of your staff are good at talking to people? Ultimately this is all easy stuff to do, and theres lots of literature out there on how to manage and recognises staff. So why is it not being done?


  3. "Dyson Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing Opportunites
    Great Conferences
    Superb training to
    They let you put your own flair to their 'winning sales' method

    Cons

    Can sometimes be put in bad stores with other sales reps for example 'Shark' or 'Vax'. This makes it harder to attain your goals and bonuses.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Design Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Malmesbury, England
    Current Employee - Manager in Malmesbury, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time (More than 10 years)

    Pros

    Interesting and challenging work, good people who are willing to go the extra mile

    Cons

    The company has grown so fast that it's completely lost what made it unique. No real career progression, no reward for long term service. Becoming a very top heavy company with too many opinions so it's difficult to get anything done. Starting to employ lots of so called industry experts who have no interest in developing innovative projects.

    Poor salaries vs market

    Lots of politics....

    Advice to Management

    Listen to the people survey and long term employees. Go back to what made this company great. Small, dedicated focus teams with a clear direction.


  6. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Engineer in Malmesbury, England
    Current Employee - Design Engineer in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 3 years)

    Pros

    Challenging work, dynamic and young environment. Recently started agile working.

    Cons

    High pressure, very stressful at times, male dominated environment, undemocratic decision-making, a bit chaotic at times.

    Advice to Management

    Better organisation, make people feel valued.


  7. Helpful (5)

    "The grass is always greener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Malmesbury, England
    Former Employee - IT Manager in Malmesbury, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dyson full-time (More than a year)

    Pros

    Great vision

    New products and markets will keep it growing in the next few years

    Small islands of top talent (need to be lucky to land on one when you join)

    Awesome PR - top brand in some countries (unknown in many others)

    Cons

    Mismanagement (big gap between high level strategy and actual execution - big focus on tactic approaches to survive one more day)

    dogmatism (pointless to fight opinion with facts and data)

    bragging types making it to the top

    ass-kissocracy

    laziness (people making noise and calling useless meetings instead of working) - this has heroic exceptions (hats off to those few that make Dyson a success, in spite of the mass of less useful colleagues)

    no accountability

    lack of decision making (conflicts get solved by the extenuation of some of the contenders, not by management making decisions and aligning everyone with the strategy)

    sticky middle-management - executives with vision that is opposed by middle management (reluctance to change)

    mono-culturality

    incompetence in general (B players promoted due to the growth/years of service that hire C players) - poorest hiring process ever (throw the trendy buzzwords at the right time and you are in)


  8. "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Representative in Reading, England
    Former Employee - Representative in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dyson full-time (Less than a year)

    Pros

    Great training pack, quarterly meetings, quarterly bonus, great atmosphere

    Cons

    Capped commissions, can be dispersive, no progression available

    Advice to Management

    Create opportunities


  9. Helpful (1)

    "Excellent if you want to actually make things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (Less than a year)

    Pros

    Innovation, risk taking, fast pace, exciting, everything about Dyson is just that little bit different. Failure is embraced not feared.

    Cons

    Growing pains mean that the company creaks a little with the increased size in such a short space of time.

    Advice to Management

    Keep backing your engineers! They are the lifeblood of the company and need strong strategic guidance in order to apply their skills in the best possible way.


  10. "Dyson good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dyson full-time

    Pros

    Very good place to work
    Balanced work load

    Cons

    covered area of service getting larger all the time


  11. Helpful (12)

    "Customer Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Malmesbury, England
    Former Employee - Customer Service Advisor in Malmesbury, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dyson full-time (Less than a year)

    Pros

    Solid training by experienced staff with real product knowledge.
    Great colleagues. Reasonable wages if you can meet sales targets. Great canteen with decent quality food.

    Cons

    The support centre is basically a hard sell sweatshop. Dyson have abandoned their core mission of providing real meaningful customer support and have decided to maximise sales at all costs. Staff in the call centre are placed under enormous pressure to make sales at the cost of service...Dyson calls it "sales through service". Nice term to cover up for lying to customers, abusing customers and using high pressure sales techniques to persuade customers to buy something that is unsuitable for their needs. Staff are rewarded for selling the most expensive machines...even when it is obvious that the customer has no need for a heavy super powerful vacuum machine for their small home.
    Many people in the call centre simply quit. The pressure is too much and the management don't care. They just want sales.
    The workload is horrendous and management sets absurd productivity requirements and "adherence" levels onto staff.
    It is such a shame. The Dyson company success was built on a vision of high quality products and world class service. James Dyson quotes are plastered onto the walls of the call centre.
    All meaningless. The company,s founding principles have long been thrown out to be replaced by the worst in selling practices.

    Advice to Management

    Listen to your staff. Listen to the team leaders. Assess why your turnover of call centre staff is over 100% per year.
    Get back to the core values that built the company. Because if you don't then sooner or later you will lose sales to other companies that treat their customers (and their staff) with more respect.


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