Dyson Reviews | Glassdoor.co.uk

Dyson Reviews

Updated 25 September 2018
550 reviews

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Pros
  • "The leadership encourage and are very supportive of flexible working arrangements and work life balance" (in 23 reviews)

  • "Customer focused, great products & a positive plan" (in 33 reviews)

Cons
  • "Some senior management are good engineers but poor people managers" (in 23 reviews)

  • "Lack of work/life balance - its the norm to work 60 hrs a week in certain teams and its frowned up on if you dont respond to emails at 11pm" (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great start to a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Design Engineer in Malmesbury, England
    Current Employee - Advanced Design Engineer in Malmesbury, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dyson full-time (More than 3 years)

    Pros

    - The design and engineering is varied and top-notch. ALWAYS things to learn and different aspects to get involved with.

    - International opportunities if you push for them

    - Middle/Senior management, in my experience, are open to new ideas and are more clued in than many probably think they are.

    - Work/life balance is excellent

    - Working environment is great; resources excellent

    - Colleagues are amazing

    Cons

    - Malmesbury is just not suitable for a company like this, especially if you want to hire the people who can push the technology further. Not somewhere I want to be working forever.

    - Promotion/compensation policies seem mysterious; "transparency" is more like translucency. A self proclaimed 'global force' which doesn't pay competitively globally or, to an extent, locally.

    - HR are a disaster

    Advice to Management

    Cool it with the message that Dyson is a 'big start-up' - nobody's agreeing and the sooner you admit it's a big company with big company rules and policies, the easier we can all make it work. If we wanted to be at a start-up, we would.


  2. Helpful (3)

    "Good role, but company structure is far behind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dyson Expert
    Former Employee - Dyson Expert
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Dyson part-time (More than a year)

    Pros

    Great Salary
    Staff Benefits (Loan Machines, Staff Discount)
    Manageable Responsibilities
    Enjoyable Role

    Cons

    Fairly high staff turnover especially when I started
    Lack of face to face reviews or training with management
    Outdated or non-existent processes', especially for Experts
    Often too much responsibility given to management
    Lack of career progression
    Lack of recognition given to Experts when they should be

    Advice to Management

    Take the advice from Experts on how to improve specific process, mainly IT related.
    Listen to experts wherever you can, they know what works best after talking to the customers

  3. Helpful (3)

    "Exciting, dynamic and meritocratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 5 years)

    Pros

    - Meritocratic: if you work hard, you will be rewarded
    - It's still forming and learning: if you have an idea on how to improve things, it will be considered
    - Because it is a young company, you can get lots of opportunities in various areas. You are definitely not wedded to a traditional career path here!
    - Great opportunities to live and work abroad
    - (on the whole) supportive management. There are a few bad ones (same with any company!), but they are becoming less and less common
    - I have taken maternity leave and returned to work and found the return to work well supported
    - New CEO is excellent. He communicates extremely well and is very approachable. Any CEO who queues in the same coffee line as the rest of us is approachable in my books!
    - CCO is inspiring-genuinely makes you think that we can all achieve anything and is constantly striving to take us forward- he has really transformed marketing in the last 5 years
    - Great technology, and it is at the heart of everything the company does
    - Exciting future with further expansion already underway
    - Beautiful campus, great work environments, cafes and site. It is an agile working environment, so you need to be comfortable with not having an assigned "spot" to sit in!

    Cons

    - If you're expecting every part of this company to be as glossy as the brand is to consumers, it's not. It's young, systems are still developing and sometimes it really has a startup feel to it sometimes. I love it, but the company is definitely adjusting to being a big company- it means there are plenty of opportunities!
    - This is being addressed, but it can be frustrating that there is a real divide between the people who go above and beyond and those who do the minimum. It was very refreshing that the CEO recognized this and acknowledge it almost straight away when he took the role
    - The company grew fast- so all focus is on the "what" you do, rather than the "how". However, that is changing and a new performance approach has just been launched
    - I cannot commend the company for diversity in the head office at the moment. From a gender diversity perspective, there are definitely teams that are still all male led at a leadership level. Some lack of diversity in the head office is likely to come from the area where the office is based, but I would love to see more commitment to addressing diversity
    - Job titles are messy and need aligning- the titles aren't always representative of the jobs people actually do which can be frustrating to navigate
    - Not the place for you if you can't cope with ambiguity or changing directions!
    - "Official" career development historically has focused on those in their twenties: with graduate and "pioneer" programs being implemented. However, the business is focusing on frequent career progression conversations to happen with managers- you definitely have to own your own progression here!

    Advice to Management

    - Consider how to make the company more diverse- and implement an action plan
    - Continue on the path to improve our systems and how we do things
    - As the company gets bigger, review job titles and career progression paths to give everyone greater clarity on seniority and where their next step may be
    - Steer the career development conversations to be for everyone (this is happening)- but also stop placing graduates on a pedestal. Stay true to the meritocratic nature of the company and reward those who work hard, and do well


  4. "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malmesbury, England
    Former Employee - Anonymous Employee in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dyson full-time (More than 3 years)

    Pros

    Growing at an incredible pace
    Opportunity for anyone looking to move into their preferred role
    Employee engagement - annual fete days

    Cons

    Diversity could be improved
    Managing people through change could be improved


  5. Helpful (19)

    "Crafting the Gold Standard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    Should you be looking to join a company who offers you a role that's in RDD and training , and you'll get a free degree then this is the place for you. You also get to 'unofficially' work from home.

    Cons

    Looking at the website this morning, the main banner is 'Crafting the Gold Standard'. Of course, this is referring to a new variation on a successful product and coouldn't be further from the truth when it comes to actually working for the company. Over the last year, and following a change of line management 3 times and the hiring of new Exec team members it's clear that there has been a well thought out dismantling of morale, benefits, working environment, management support, direction and backbone from all aspects of working here.

    Quite honestly, the leadership team should be ashamed of the narrow-minded decisions they are making and also understand that no amount of sales figures and outward-facing performance stats can prove to colleagues that things are OK. Employee benefits have almost been halved (discount levels are the same that you can find online as a consumer when you shop in the right places), travel policies are now in effect that now could mean that what was a direct flight to Singapore could now mean that you have to travel via Ireland, Greenland, Clapham Junction, Dubai, Perth and then arriving at your destination when it's about time to turn around and head home again. Wake up in the morning, look at yourself in the mirror and chant 'Agile Working' at yourself in the mirror to try and convince yourself that you have a truly flexible working environment that meets your basic needs, then don your hiking books and be prepared to walk from the neighboring county into work as they ran out of parking about 2 decades ago.

    Should you be reading through the Glassdoor reviews and think 'It can't possibly be that bad' then I would encourage you to re-think that statement. These negative reviews are not written by the off disgruntled employee - they're written by people who are crying for help to a management team who are blind and ignorant to the true reasons why people are leaving in double figures every week. Also, think carefully on the 'misleadingly positive' reviews that have been posted on Glassdoor recently, as this has been a last-ditch attempt by the HR team to enlist the support of our new graduates to lift the Dyson rating away from the downward spiral towards 1 out of 5.

    Advice to Management

    Stop fooling yourselves into thinking that things are ok. Outsourcing services blindly to Accenture, making valuable people with valuable knowledge redundant, and taking away the very few perks that we have left (referring to the recent reduction of our discount to 'bring us into global alignment') are all ways to eradicate any remaining morale. Change Advocacy Groups are not going to get you out of the craters that you are creating in thinking that you're giving the employees a voice. People are getting tired of waiting for you to make a change that actually improves the lives of the people who you rely upon to make those profits that you strive after. Accept that you have made poor decisions.


  6. Helpful (17)

    "Poor Salary, Poor Working Environment, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department in Malmesbury, England
    Current Employee - IT Department in Malmesbury, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    You get to buy a used, older model Dyson for cheap when you join.

    Cons

    A brand with a shiny exterior, but a rotting interior. Salaries are below industry norm, and they either fool people with the branding, or give you a job title that can't be baselined. Workplace is chaotic, IT is old, processes are non-existent. If you like working in an environment where you just keep throwing problems at the wall until they stick, then sign on the line. Don't expect support from management, don't expect an easy commute (unless you live in Malmesbury), don't expect pay reviews, and don't be fooled with the 'Michelin Star Chef-Standard canteen'. Food is average at best. Employee discount went from good to poor, and the bonus scheme is a joke.

    Advice to Management

    The IT transformation isn't working, you're also fooling yourselves if you think that everything is going swimmingly well. Outsourcing everything and losing years of knowledge from good people is not the answer to everything. Listen to your people, and what they really think. Bring back the employee discount benefits.


  7. Helpful (13)

    "IT Department - Falling off a Cliff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department in Malmesbury, England
    Current Employee - IT Department in Malmesbury, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    - Relaxed work environment (with ability to work a bit of flexible hours and work from home when needed)
    - Casual dress code
    - Some sports and gym facilities on site (although too small)

    Cons

    - No processes or defined ways of working (creating massive backlogs with a 'he who shouts loudest wins' attitude)
    - Extremely poor demand management, meaning staff quickly become over loaded with no prioritization of work.
    - Salaries are below industry norm
    - Poor communications from leadership, creating an environment of uncertainty and negativity (one of the key causes of the high staff turnover)
    - Too many employees for the amount of space (work hours are flexible but if you come in any time after 8:30 you will not find a seat)

    Advice to Management

    Increasing staff count does not resolve the underlying problems. Look to improve processes, agree prioritization approach and ensure the leadership look at long term strategy not short term plasters. This along with industry-aligned salaries will reduce staff turnover and increase IT delivery.

  8. Helpful (7)

    "Amazing brand, not so amazing to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Dyson full-time

    Pros

    The products are amazing
    Growing company

    Cons

    Lack of progression
    Perks keep getting cut


  9. Helpful (6)

    "IT Department Is Crumbling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dyson full-time

    Pros

    Good facilities, some good non senior staff remain

    Cons

    The recent IT structure changes have blindsided the business and its only getting worse. There are almost more 'Senior Managers'now then there are staff, they all huddle together communicating in whispers and blundering ahead with JFDI work without consulting those who know how processes and systems work in the business.

    This is not a disgruntled employee review, it's an honest assessment of the state of the IT Department at Dyson at the moment using a banner of Transformation which clearly means listening to 3rd party consultants, ignoring the business (but pretending you're listening to their needs) and storming through with changes without any thought or planning.

    Honestly I used to love working at Dyson and everytime we get a new head of department the hope which I have to improve matters is quickly eradicated once you realise their agenda. I'm honestly sure the newer staff in this department are here to say they've delivered a transformation and hop on to the next company which will buy into their waffle.

    We can make this department good again, but we can't do it without actually engaging with the business and staff members that have knowledge of how Dyson operates. This is not a standard business and ways of working cannot just be templates provided by a management consultancy firm.

    The department is hemmoraging it's knowledgable staff and the damage is almost irreversible.

    Advice to Management

    Listen to the employees in the department before making the changes. Speak to the core people in the business and realise the changes you are making are not solving any of the current problems and not answering any business needs.


  10. Helpful (7)

    "Avoid the IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department in Swindon, Wiltshire, South West England, England
    Current Employee - IT Department in Swindon, Wiltshire, South West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    - Remote Working is quite flexible
    - Great if you are an external consultant
    - Use modern applications but never deliver them
    - Some discounts on expensive plastic

    Cons

    - IT department in constant flux with changes not thought through
    - Outsourcing to external consultancies
    - No processes in place across the department
    - Too delivery focused with little output meaning high business dissatisfaction
    - Salaries below average across the department
    - Understaffed for the amount of work ongoing
    - Alot of managers but few doers
    - IT management just play politics

    Advice to Management

    Don't promote those who got IT into a mess in the first place
    Increase investment in staff and improve with best practise frameworks


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