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Dyson Reviews

Updated 18 October 2017
384 reviews

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384 Employee Reviews

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Pros
  • Can have more family time, this is work life balance (in 16 reviews)

  • Customer focused, great products & a positive plan (in 25 reviews)

Cons
  • Senior Management need to listen to their teams and do something about it (in 18 reviews)

  • Middle management not the most competent- many "years of service" style promotions (in 13 reviews)

More Pros and Cons

  1. Helpful (12)

    "Customer Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Malmesbury, England
    Former Employee - Customer Service Advisor in Malmesbury, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dyson full-time (Less than a year)

    Pros

    Solid training by experienced staff with real product knowledge.
    Great colleagues. Reasonable wages if you can meet sales targets. Great canteen with decent quality food.

    Cons

    The support centre is basically a hard sell sweatshop. Dyson have abandoned their core mission of providing real meaningful customer support and have decided to maximise sales at all costs. Staff in the call centre are placed under enormous pressure to make sales at the cost of service...Dyson calls it "sales through service". Nice term to cover up for lying to customers, abusing customers and using high pressure sales techniques to persuade customers to buy something that is unsuitable for their needs. Staff are rewarded for selling the most expensive machines...even when it is obvious that the customer has no need for a heavy super powerful vacuum machine for their small home.
    Many people in the call centre simply quit. The pressure is too much and the management don't care. They just want sales.
    The workload is horrendous and management sets absurd productivity requirements and "adherence" levels onto staff.
    It is such a shame. The Dyson company success was built on a vision of high quality products and world class service. James Dyson quotes are plastered onto the walls of the call centre.
    All meaningless. The company,s founding principles have long been thrown out to be replaced by the worst in selling practices.

    Advice to Management

    Listen to your staff. Listen to the team leaders. Assess why your turnover of call centre staff is over 100% per year.
    Get back to the core values that built the company. Because if you don't then sooner or later you will lose sales to other companies that treat their customers (and their staff) with more respect.


  2. Helpful (8)

    "A Company with a lot of problems to come"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Technician in Malmesbury, England
    Current Employee - Test Technician in Malmesbury, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time (More than 5 years)

    Pros

    I really can't think of any.

    Cons

    Very strange place to work. For such a forward looking company it is steeped in dogma. Poor pay, very little or no recognition for what you do. If you aren't willing to suck up to the so called management you are going nowhere.

    Advice to Management

    What management??


  3. Helpful (5)

    "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Malmesbury, England
    Current Employee - Customer Service Advisor in Malmesbury, England

    I have been working at Dyson full-time (More than 3 years)

    Pros

    Great commission structure if you sell lots

    Cons

    Terrible micromanagement and constant shifting of KPIs - parameters change one month to the next and senior management are only nice when the turnover of staff is high. When things are going well they tighten every expectation and treat you with little respect. Sales are becoming more and more of a focus, sometimes to the detriment of good customer service, which has resulted in many experienced workers leaving over the last few years.

    Advice to Management

    Take note of the above - individual advisors sell hundreds/ thousands of machines a year and pay their salary many times over. Treat them with more respect and stop ramping up productivity and sales targets whenever you see that people are meeting them!


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  5. Helpful (9)

    "Challenging... Rewarding??"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Malmesbury, England
    Current Employee - Information Technology in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 3 years)

    Pros

    - Good cafe, two big cafes.. plenty of food to choose. Nice modern setting
    - Nice surroundings
    - Offices are bright and a plesure to work in (unless your in D8)
    - Friendly people from the outset, iv made plenty of new friends since working for Dyson
    - Events management (Summer/xmas party)
    - Worked with some of the most intelligent people iv ever met
    - Interesting job
    - Challeging, engaging, but not necesserally rewarding
    - On site gym
    - Being part of one of the biggest growing companies in the world
    - Outword thinking as a business
    - Recognition working for a well known brand
    - Ongoing professional development

    Cons

    Dyson is a bit of a strange place to work. It has allot of pros but unfortunately is also weighted by many cons. Some of these cons may be ironed out due to its rapid growth.

    - Paranoid soviet level of secrecy which enforces that they don't trust their employees. (Think of the Kremlin at the height of the cold war).
    - Average salary, standard bonus
    - Toxic attitude towards employee working ethos: If you don't agree with us, your against us.
    - Very silo'd, not collabrative
    - Promotion only if you know someone who is in an area of influence, not on working reward or merit/skill set
    - Dyson prides itself on having the experts, but doesnt listen to them
    - Needs to shake off its manufactering, hired or fired culture
    - Not flexable working from home which is an annoyance due to the parking problems
    - Have processes and management that are as modern as its buildings

    Advice to Management

    Don't let Dyson successes become its downful. People are loyal to the brand, but they also need to be loyal to the culture, the ethos and senior staff. That starts with trust.


  6. Helpful (2)

    "4 years as a design engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Engineer Advanced in Malmesbury, England
    Current Employee - Design Engineer Advanced in Malmesbury, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dyson full-time (More than 3 years)

    Pros

    Relaxed, able to explore within my role and dictate my work load/direction. Working on new and exciting products. Able to present to top level.

    Cons

    Unstructured, little process, inconsistent, lots of fire fighting, short term fixes over long term solutions, communication difficulties between different R&D areas

    Advice to Management

    Spend more time thinking, planning, resourcing and setting things up. It’s quicker and better in the long run. Just parching things up and hoping they’ll be ok for now is never a very good solution for long.


  7. Helpful (3)

    "Getting Bigger? Yes, Getting better? TBD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Engineer in Malmesbury, England
    Current Employee - Test Engineer in Malmesbury, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 5 years)

    Pros

    Great people with a truly immense knowledge base, trials of flexible working, good work life balance, market leading products.

    Cons

    Random job title changes (very often not reflective of actual role) project's need more realistic planning,


  8. Helpful (3)

    "Dyson is growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Dyson full-time (More than 3 years)

    Pros

    Huge amount of growth, and its going places

    Cons

    growing too fast without understanding the consequences. Senior Management need to listen to their teams and do something about it

    Advice to Management

    Senior Management need to listen to their teams and do something about it. And reward loyalty,


  9. "A medium sized company growing fast!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sports Facilities Manager in Malmesbury, England
    Current Employee - Sports Facilities Manager in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    Forward thinking, progressive company with big plans for the future.

    Cons

    Support isn't always there due to the scaling and growth currently happening.

    Advice to Management

    Pay attention to the details but otherwise continue as you are


  10. "International Commercial Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time

    Pros

    Great culture, friendly, hard working, shared purpose

    Cons

    Have to be able to handle chaos

    Advice to Management

    Keep making it fun!


  11. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Expert in London, England
    Current Employee - Retail Expert in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson part-time (More than a year)

    Pros

    - Great benefits, great company attitude
    - Amazing incentives, i.e. pay, holiday and discounts
    - Fantastic training
    - Great overall culture

    Cons

    - Some progression available, but highly competitive

    Dyson Response

    30 Jun 2017 – Talent Engagement Specialist

    Hello, thank you for getting in touch. We're glad to read your positive comments around culture and training. We have a performance framework which should help with defining career goals and... More


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