EE Employee Reviews about "ee"

Updated Dec 11, 2020

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Found 75 of over 1,043 reviews

3.9
76%
Recommend to a Friend
76%
Approve of CEO
EE CEO Marc Allera
Marc Allera
317 Ratings

Reviews about "ee"

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  1. 3.0
    Current Employee, more than 3 years

    Good Pay some okay Managers stupid Processes

    Jul 16, 2017 - Customer Service Representative in Newcastle upon Tyne, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent bonus scheme Pay and rewarded with pay rises for hitting targets each year progression available if willing to work full time. Loads of training which only happened since BT took over.

    Cons

    It's who you know not what you know at EE. If you work part time expect to move teams often and know you won't progress. If you want time off the phones have rubbish stats and be a brown nose. Normal people who just want to work get ignored even if their stats are amazing and the customers love them.

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    2 people found this review helpful
  2. 2.0
    Former Employee, more than 5 years

    Don’t expect job progression no matter how long you’ve worked there.

    Feb 2, 2018 - Customer Service Advisor in Newcastle upon Tyne, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    70% off phone lines personal plan and great friends and family discounts. Made life long friends working at EE.

    Cons

    EE claims when joining that there is a lot of opportunity for job progression, this is never the case. 5 years at the business and whenever you enquire about moving into management there is no opportunities, especially now with the BT take over.

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    4 people found this review helpful
  3. 4.0
    Former Employee, more than 3 years

    Good place to work

    Jun 27, 2016 - Sales Consultant in Fleet, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked with T-Mobile before it became EE. The transition was managed well and overall it was a good place to work.

    Cons

    Undue pressure from regional sales managers when newly appointed - high turnover meant management was inconsistent. Also store sales targets were raised too high after the store did well one month. Meant consistently exceeding targets was impossible and that had a serious effect on store morale.

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  4. 5.0
    Current Employee, more than 3 years

    Fantastic place of work

    Mar 20, 2018 - Assistant Store Manager in Llanelli, Wales, Wales
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have been working for EE for 3 and a half years starting on part time during university to currently training to become Store Manager. Salary is great and engagement even better. Highly recommended if you’re willing to put in the effort!

    Cons

    Most of the higher paid jobs are in London and Birmingham so you need to be willing to move to progress any further than regional roles.

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    1 person found this review helpful
  5. 1.0
    Current Employee, more than 5 years

    Senior sales

    Nov 21, 2015 - Senior Sales Advisor in Manchester, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Staff discount, pension, healthcare i have worked here for 7 years and seen alot of change some things for the better

    Cons

    I would not recommend ee as a place to work for anyone wages are poor for the stress and targets involved and the comission structure is poor as this has reduced by at least 50% in tht last 12 months. Cut backs always affect the staff at the bottom of the ladder with an increase in kpis from 5 main kpis to about 12-13 miss 2 off these and you will be managed out regardless of time with the company.

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    4 people found this review helpful
  6. 5.0
    Former Employee

    Finance Claims Analyst

    Nov 23, 2015 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work ethics Brilliant company to work for Great hours Was sad to leave

    Cons

    As a contractor you are not allowed to apply for any direct EE jobs, you must wait for them to go out to the public, I found this quite frustrating when a) you already work for them, b) have access to be able to work (laptops & logins etc.), and c) received great feedback from all three managers, but unable to apply for the internal jobs ;0(

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  7. 3.0
    Current Employee, more than 3 years

    As Orange excellent... As EE ... SHOCKING!!

    Sep 14, 2014 - Inbound Sales Executive in Newcastle upon Tyne, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Orange:- Excellent company, cared for staff, excellent training. EE:- Good training

    Cons

    Orange:- Merged with T-Mobile and made EE. T-Mobile shocking. Loads of problems with offshore colleagues. EE:- Dont give you the systems you need to do your job. Poor management and HR

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    4 people found this review helpful
  8. 1.0
    Former Employee, more than 5 years

    Disgraceful

    Sep 13, 2015 - Sales Advisor in Greenock, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive salary if you're prepared to work for a very disorganised company. Discounted price for your mobile phone although this will get taken away if you leave.

    Cons

    This company is currently trying to be number one for service. This will NEVER happen because they are so disorganised, departments don't work together and customers are constantly passed around because nobody takes ownership. There is a huge pass the buck culture at ee. A lot of what happens is due to the ridiculously high and mostly unachievable targets set by the company. These said targets change all the time even during the month to suit the company by limiting the amount of bonuses they pay. I've seen top advisors leaving because their bonus has been so badly affected. If you want to book a holiday good luck as it's nearly impossible to book time off due to hardly any availability. I wouldn't recommend this company to anyone.

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  9. 4.0
    Former Employee, more than 1 year

    Nice place to work. But a bit confused on strategy after BT acquisition

    Sep 26, 2016 - Marketing Manager in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice environment. Intelligent staff, cooperative workmates. The office at Paddington is also light filled and pleasant, and well located. I single also day that contractors they hire are top notch

    Cons

    BT acquisition means lots of coming redundancies and strategy forward seems muddled. BT is changing the value and innovation of EE I felt. Insufficient resources sometimes especially in terms of meeting rooms.

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  10. 1.0
    Former Employee, more than 3 years

    New program, same old scheming

    Mar 14, 2018 - Customer Advisor in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Customers are usually lovely Mostly a great atmosphere on shop floor Pay increase recently Good personal discount Nice looking uniform.

    Cons

    Managers do whatever to suit business needs. Progression based on who you know in EE. Can only progress through aspire, although some people still progress even though they don’t fulfil the job role, break policy and are not on aspire scheme Don’t care for the customer advisors Commission is based on the store hitting value, if they don’t, individual commission is quite rubbish. They say they train people but actually give up and move them to another store if a person cannot sell. Tools are not up to scratch to do our job. Don’t hire cleaners so we have to clean toilets ourselves. Never leave on time but we are expected to turn up 15 minutes early. Progression in the company is based on favouritism even with the new aspire scheme.

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    4 people found this review helpful
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