ELEXON Reviews

Thank you for you feedback via Glassdoor. I am very glad to see your pros as these are things we try to focus on as we are a small company and competing with bigger companies can be hard. Your Cons reference some areas we are now keen to improve and when we recently completed our review of our operating model these were raised and we now have a number of ongoing initiatives that are looking at how we can share knowledge around the various teams and enable staff to move across different roles to develop their skill-sets. This new operating model has already had an impact on how teams interact with each other so we are hoping for good things to come out of the work and to break down those inevitable silos. Brett Buchanan Head of Resourcing

Thank you for taking the time to provide us with feedback about your work experience and observations of ELEXON. You raised concerns that will, of course, be a worry to us especially as you have felt that working here was not an ideal experience for you, which we are disappointed to hear. It is tricky to cover everything you have mentioned so I am hoping that my response will address the overall issues you have raised. Our annual staff survey which is published on our website (https://www.elexon.co.uk/about/about-elexon/working-at-elexon/) did highlight some issues on the way we work, leadership and culture which is a concern for our senior managers. We hope to be moving in a positive direction but the staff survey has clearly highlighted that there are a number of areas that we must address to ensure that our staff continue to enjoy working here. After a number of years of improving employee engagement scores, we have to work hard as we certainly do not want to lose staff who can help us develop further as the demands on our services increase. We definitely want all staff to feel that they can be themselves and to promote ideas without any fear of criticism and this must be something that is led by example, particularly by senior staff. The staff survey is a particular opportunity for us to re-evaluate any assumptions we have and to work on addressing any issues our staff raise with us. As we do each year we have already started to address the comments raised in the latest survey. We are also keen to ensure that we take the opportunity to get feedback throughout the year rather than wait for an annual staff survey to tell us things that we should already be aware of and be addressing. Over the last quarter, we have been working with an external consultancy to review the way we operate and look at how teams and staff can work in a more fluid and flexible way. The review has now been completed and we are drawing up detailed plans of how to implement the recommendations. There are definitely opportunities to improve cross-department working and streamline our processes to give staff a greater chance to innovate and develop their skill-sets to meet our ever-changing working environment. Again, thank you for your feedback. We are concerned that your experience at ELEXON has not been a positive one for you and we will be working hard at taking your feedback on board as it is our strong intention and desire to continually evolve our culture so that it has a positive impact on our staff.

Thank you for your review and feedback about your experiences at Elexon. My door is always open, if you'd like to call and speak to me in more detail, personally. Feedback is what helps us to improve. It's great to see that helpful, friendly colleagues are your 'Pros,' as we pride ourselves on that team interaction and support. In my experience, as someone still quite new to the company, I absolutely agree with you. It certainly makes the daily experience of working at Elexon a positive one. However, I am concerned that your 'Cons' relate to our recruitment process and colleague accountability. Getting these things right is crucial to our ongoing role within the industry and to the value we place on our people. Our new People Strategy aims to set out 'how we do things around here' and this will include how we recruit, engage, grow and reward our people. Our refreshed values will aim to empower staff to challenge working practices that might fall below what we strive to achieve. I very much want to see robust, fair processes, as this will help ensure that we meet the expectations of all of our people and continue to deliver the services our customers expect and deserve from us. Once again, thank you for your feedback and I wish you well for the future. Geraldine Buckland Chief People Officer

We appreciate you taking the time to add a review on Glassdoor. I would say that a great strength here is our company culture which places our staff at the forefront of how we approach work opportunities. Our annual employee survey helps us keep grounded and in touch with our staff. We are always striving to improve the opportunities for our staff and see this as part of the culture we support here at ELEXON. Once again, thank you for your review