ELEXON Reviews

Thank you for your feedback about Elexon and specifically about the Change management teams.

I would be keen to understand more about your experience working here as your review is quite limited . Do you have some examples I could see that would help give me more context to your concerns? I am always interested in receiving examples as we can then try to understand where issues might exist, particularly as they may be representative of the very small but specific quantity of negative feedback highlighted within the 2018 annual staff survey.

Would you be happy sending me more information? You can send it directly to me at hr@elexon.co.uk or, if you would prefer, to a member of staff of your choosing. Either way we will ensure that you are able to retain your anonymity. It’s just the examples I would find valuable.

Hope that’s ok …... MoreLess

Wow, that is some interesting feedback for us to consider. However, before I do respond I need to look into some of the comments you have made to make sure I understand where the potential issues may lie and whether we are currently planning on addressing them already.

However, I would still like to thank you for sending us your feedback because it is only by receiving such examples can we aim to improve on how we are as a company.

... Sorry about just publishing an initial reply above ... I wanted to check a few things before expanding on the initiatives we have across the business and hopefully addressing your concerns in more detail.

I think we could describe 2019 as ELEXON’s year of change as we have established a new, progressive corporate strategy and are undertaking a significant review of our culture to ensure it supports both our customers and our staff.

We have recently recruited a new Director of Strategy and Communications and she is leading this transformation. Our strategy aims to simplify processes, encourage more cross-functional team activity, enable innovation, reduce jargon by promoting “plain English”, and placing our customers and staff at the front of our culture and services.

We recognise that we have skilled and talented people at ELEXON and we want to ensure that there are opportunities for them as the company evolves. We are also keen to retain staff so have introduced schemes such as staff mentoring and training and have undertaken a series of workshops to review our culture, increase collaboration and reduce silos where they could exist.

I am pleased to say that our latest staff engagement survey is indicating that we are continuing to move in the right direction and the analysis from the independent survey company shows that we are now in the top tier of organisations who are delivering a positive working environment for their staff. In addition we recently achieved the silver standard within IiP, but that of course should not make us complacent and there is always room for improvement, particularly when reflecting on your feedback.

There is a definite and obvious desire from the Directors to review the issues you highlight and I am confident that that desire will translate into positive change throughout the coming year and into the future.

Once again, thank you for sending us your comments as it is through feedback that we learn and introduce change.... MoreLess

Thank you for your feedback about ELEXON. We have been looking at why a couple of our teams have recently experienced a slightly higher turnover rate compared to the majority of our teams who have remained fairly constant. It is always a tricky balance managing changing teams and staff numbers but we are now working with an external company to help us introduce the Investors in People (IiP) standards. These standard should enable us to develop the capabilities we need to meet staff expectations, retain high quality teams and ensure those teams have the necessary level of management support.... MoreLess

Hi, thank you for your advice. We love getting employee feedback about working for ELEXON, their day-to-day working environment, the Executive team and communications. Over the last year we have been working hard to improve cross team communication and the results of this year’s employee survey show an improved dialogue among teams.

We understand that career progression in a small organisation with a flat structure is always going to be a challenge so we strive to mitigate this by providing our staff with interesting and challenging work and a good work life balance. We follow the wise words of American businessman Robert McNamara ‘Brains, like hearts, go where they are appreciated.’... MoreLess

Thank you for the positive response. We are pleased to read people are one of the best things about us - we believe that too!

Hello, thank you for the feedback. We do like to bang on about the importance of consistency in the way we communicate, we even have a document named 'the way we communicate! In words of our CEO Mark Bygraves 'the way we come across in communications can be as important as the message itself, and consistency is essential.'... MoreLess