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      Eames Group

      Engaged employer

      Eames Group Reviews

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      3.7

      73% would recommend to a friend

      (153 total reviews)
      avatar

      Matthew Eames

      78% approve of CEO

      70% positive business outlook

      Ratings by category

      3.8

      Career opportunities

      3.7

      Diversity and inclusion

      3.6

      Culture and values

      3.6

      Work/Life balance

      3.6

      Senior management

      3.6

      Compensation and benefits

      Eames Group has an employee rating of 3.7 out of 5 stars, based on 153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eames Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

      Reviews by job title

      153 reviews
      2.0
      18 Jun 2017

      Difficult to feel valued

      Consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good reputation amongst clients and candidates Regardless of the number of consultants leaving, the business has retained some of their big fee generators There are some exceptional people still working with the business

      Cons

      As the review title says it is difficult to feel valued. Demand around KPIs' expectation, feels less like a business for seasoned professionals to join, management is hard to buy into. Typically saying one thing but actions are complete opposites. Decisions are made without consequences thought through (commission changes were to be implemented but due to the negative uproar, the leadership team had to rethink their tact but unfortunately what came through was the how senior management think - not to motivate but to penalise their staff. No doubt a new ' commission structure' will be announced. There is a genuine concern around whether people feel safe (this comes from their more successful consultants) rather than those not doing so well. A true feeling across the teams of not being valued.

      avatar
      Eames Group Response
      8y
      Thank you for taking the time to share your thoughts. I am of course, disappointed to see you have left the business with a negative outlook and would like to address some of the points you have raised here. As a high performing business we believe it is appropriate to look at certain KPIs as they are fundamental to reviewing sales pipelines and determining where our people may need support and training. Our highest performers meet a certain level of activity and we want to replicate that success across the business. We utilise 4 key metrics only: CVs sent, first stage interviews, client meetings and new jobs. We also monitor conversion levels to ensure quality standards remain high. With regards to commissions, we have benchmarked the industry and have one of the most competitive schemes in the market. Having reviewed all our of incentives this year, we are confident we have a programme that provides all employees the opportunity to earn both financially and otherwise. Your feedback is valuable to us, so once again, thank you for taking the time to share. Should you wish to discuss your comments in further detail, please feel free to reach out to me personally. Regards, Guy
      1.0
      21 May 2016

      New leadership needed

      Senior consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good PSL list, responsive infrastructure due to size, autonomy, experienced senior consultants and some excellent middle management that need to be listened to! Some good tech clients and good potential for this section ;) good luck to my fellow guys here !!

      Cons

      Autonomy given to staff or is it lazy management? The business struggles to attract good quality hires - big headcount, low productivity.... Good question to those interviewing here. Confused company - insurance or banking or contingent or search? Very little strategy other than that defined by middle management for individual teams resulting in little cross sell and massive gaps in the business. Directors that are known to be lazy by the business but hide the truth very well from the CEO for own self preservation and keeping their position for rumoured sale as a result have lost some good individuals - strangely no one leaves positively or ever returns..... A reputation that seems to sadly be reality. Lots of leavers without explanation and poor business communication has added to the numbers which are on the increase and morale is very low. A business that will struggle to get to the next stage unless middle management are listened to and politics removed.... Limited expenses and very restricted budgets making client entertainment hard to compete In the market, the Directors enjoy spending it in the local restaurants - you can find them there.....

      avatar
      Eames Group Response
      10y
      Thank you for taking the time to share your views. Management training is integral to our Learning & Development strategy. Our people are our most important asset and we’re committed to ensuring we provide everyone the opportunity to be successful in their role, which means making sure our management team are as strong as possible. Whilst there are some kinks to work through as in any growing business, we’re confident in the talent in our business and our continued investment in training. We operate a very mature model at Eames, which means employees are given autonomy to run their desks their own way which is what attracts experienced recruitment consultants to work for us. Attrition is natural in any business and whilst we hate to see great talent go, we’re proud to support people if they want to take on different challenges that we can’t give them such as in-house recruitment. We aim to encourage an open and transparent working environment led by a supportive and credible management team. You are right- they should be listened to, and we’re currently looking at new ways to ensure we get the most from our management meetings and ensure this talented group are empowered to share ideas and learn from each other’s experiences. Good luck in your new role.
      2.0
      6 Nov 2019

      Only good if you can already recruit - Not a place to learn your craft

      Consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Investing in systems such as phones and CRM Great culture for socials mingling Given the freedom to operate as you want- useful if you're already an expert

      Cons

      They put the wrong people into management positions- good billers don't always become good managers No clear progression path or consistant framework on how to opperate Many people have be wrongged on thier comission. It's true they have a market leading comission structure but theres also a line in the contract to say "comission is completely discressionary" they will play with that as they see fit.

      avatar
      Eames Group Response
      6y
      Thank you for taking the trouble to post a review. I’m pleased that you have identified several positives such as the multitude of investments Eames is making. This goes beyond providing the latest technology to Consultants – as you point out our Salesforce CRM and a recent switch to 8x8 communications platform are just two such examples. We have invested heavily in training and hiring, expanded our marketing team and look to provide a competitive benefits package including generous incentives, staff socials and, as you correctly say, very good commission schemes. On the latter, the only discretion we have ever applied to the payment of commission is if a Consultant has resigned in advance. One of Eames’s values is integrity and I will stake my reputation on the fact that every commission payment (or any other contractual benefit) made to a colleague is honoured wholly in line with their offer letter and contract of employment. I can assure you there has been absolutely no movement of the goalposts in this instance. Eames does indeed have flexibility within its framework of working but I wouldn’t term this as ‘freedom to operate as you want’ although clearly more experienced consultants are given greater latitude than early career Consultants. Otherwise, a certain amount of structure does exist including discipline around the use of the system which sets us all up for greater success. I wish you every success in your future career. Regards Guy Day Chief Executive
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      ReviewsEames Group reviews

      Glassdoor has 157 Eames Group reviews submitted anonymously by Eames Group employees. Read employee reviews and ratings on Glassdoor to decide if Eames Group is right for you.