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Emergency Reporting

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Emergency Reporting Reviews

4.3

79% would recommend to a friend

(39 total reviews)
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David Nokes

79% approve of CEO

70% positive business outlook

Emergency Reporting has an employee rating of 4.3 out of 5 stars, based on 39 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Emergency Reporting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

39 reviews
3.0
21 Nov 2016

Times are changing at ER

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many smart co-workers passionate about what they do. Agile methodology embraced somewhat, could be improved in the actual planning process. Free coffee and beautiful office location.

Cons

Several recently hired managers have turned out to be very counter-culture. It definitely has had a negative effect on the company morale. The CEO has actually gone off on people in company meetings.....so sad and uncomfortable. Makes for a really terrible working environment. They've also been hiring remote managers which, in a small company, can be very challenging. Its shocking to many employees that these people aren't dealt with sooner, or at all. A by-product of turnover in the past few years is that there is little documentation, process, and structure in many departments. This means that you sometimes need to know the person to go to for the answer to your problem. Company morale seems uncertain.

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Emergency Reporting Response
9y
It is true that change is occurring, and I genuinely appreciate the opportunity to address your candid thoughts. Because the team executed well against our 2016 growth plan, we have attracted a record number of new customers. This has enabled us to grow staff count by 40%, provide promotions to 25% of existing staff members, and deliver industry leading wage growth with 100% company paid insurance for all our employees. To help meet this demand, we have taken the opportunity to hire great industry veterans to expand our already exceptional team. This kind of growth does place stress on an organization, and I will be the first to admit we don’t get it right all the time. But my door is open to you to help us better understand how we can keep the best of what makes ER special while meeting our customer requirements for new products and services. You can reach me directly, via your manager, or via HR if that is more comfortable for you. Ed O’Neill / CEO
2.0
9 Aug 2018

Among lowest tech salaries in the area.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open (no cubicles) atmosphere, and friendly co-workers.

Cons

ER has among the lowest paid tech employees in Bellingham, routinely hiring full time full stack developers in the $50k range, which in my opinion is exploitation. That was the going rate more than a decade ago. I've been onboard for a while, and I'm scared to reveal much here in fear of reprisal from HR and management, which can be pretty aggressive. Management always has some silly explanation about salary, citing their pay algorithm, that the job comes with flexible work hours, or that they offer a great family oriented atmosphere. That is frustrating and behind the scenes very demoralizing. Some reviews on here mention competitive salaries, which just doesn't make sense, and makes me question if those reviews are real. During official functions and events everybody puts on their happy face, but behind the scenes there is a group of us pretty upset. And it doesn't appear that things are getting better. We have expanded significantly in the last few years but still we are hiring new devs at around $50k/year, even thought the average national starting salary for entry software dev is $85k base and there are plenty of companies in the area who hire at $65-$75k base, with a few even higher. I realize that take home pay is just one part of a job, but at ER the lack of fair compensation is out of hand and out of touch with Washington's high tech talent and needs.

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Emergency Reporting Response
7y
Thank you for your feedback. In July of this year, we implemented a new salary system for our Software Development team called “Tech Tracks”. This system allows developers to work with their managers to identify both technical and professional goals and training to expand their skills and contributions. The Tech Tracks allow developers, who successfully complete their track plan, to move through pay steps in a clearly defined and systematic way. Our entry-level Software Development Engineer I starts at $57,511 with our SE II and SE III positions starting significantly higher. This rate has been in place since March 2018, when we completed our most recent analysis of Software Engineering wages in Bellingham. If you have any questions about the pay structure, we openly invite you to come talk with Human Resources or your immediate supervisor. We believe that we do hire the best and it is our goal to have individuals who are paid within the market and are motivated by the work we do to support fire and EMS first responders.
3.0
6 Oct 2017
Recommend
CEO approval
Business outlook

Pros

The good in Emergency Reporting lies in the connections with the clients and the community. ER is an active member of the Bellingham tech scene and services some of the most noble men and women in the country. Support is passionate and dedicated and the CEO is willing to listen. Work schedules and locations are pretty flexible. Benefits, coffee, etc are standard industry fare. SCRUM is implemented fairly well, but Agile principles are often forgotten.

Cons

Emergency Reporting is an old company and it's felt in every department everyday. It's clear that it's going through a stressful transition. The future of ER is a gamble with the CEO, support, sales, 3rd parties and developers seeing the need for change. But the company is held back by pessimism and lack of conviction, particularly from dev managers. Pay is below industry standard, even for Bellingham. I believe a lot is tolerated because many devs have worked at ER since internships, it's all they've ever known. I worry that soon they will start looking for a fresh start. Corporate culture is fairly "traditional" which can often be stuffy and uncomfortable. The office is part cubicle and part open office. There is a treadmill desk, but people complain about the noise if it's ever used.

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Emergency Reporting Response
8y
Thank you for your posting. Feedback of any type is always welcome, and we are grateful you took the time to share your thoughts. I would be happy to assist in addressing these concerns. As an Agile company, we value the “people over process” and can provide you with retro engagement, help from your manager or HR, or a 1-1 with me if you desire. As the CEO, I welcome opportunities to hear and discuss concrete workplace improvement ideas. I also want you to know we are listening. Today we moved the treadmill to a very pleasant room with nice windows. I did not realize that there were noise issues or we would have taken action sooner. Ed O’Neill, CEO
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Glassdoor has 40 Emergency Reporting reviews submitted anonymously by Emergency Reporting employees. Read employee reviews and ratings on Glassdoor to decide if Emergency Reporting is right for you.