Employee Review

  1. 3.0
    Former Employee, more than 1 year

    Payroll Specialist role, good but not great

    Jan 20, 2018 - Payroll Specialist in Chertsey, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good team spirit and opportunity to meet new people and make a lot of personal and professional connections Good entry level experience to payroll and client management Academy process helps introduce service oriented people to payroll and ADP as a wider company UK Managing Director very upbeat and keen to bring in workplace improvements, also pay day perks/ fun at work initiatives have improved over last 2 years

    Cons

    Academy process too long and doesnt focus enough on payroll processing or system scenario training Most of the Service Team Managers are too heads down worry about the client then hit the door at 5:30pm, too worried about clients complaining than actually listening and supporting PSs to deliver role, PS only really involved in descisions when something goes wrong or STM doesn’t understand the system or payroll (which is usual), PSs often left working long hours while STM does 9-5:30pm Inflexible with permanent working hours unwilling to compromise unless you have childcare agreements, flexible working request policy is only in place due to statutory requirements, but very rarely listened to, salary wouldn’t have convinced me to stay another year however working hours would have, and again “the client” was the cause of this. Due to these conditions PSs are increasingly unhappy and little chances to progress unless you move to implementation or sales, this means there is a high turn over of associates to which ADPs answer is churn out another academy on basic starting salary.

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    2 people found this review helpful

    ADP Response

    Project Specialist

    Thank you for the thorough review and the insights you provided. We appreciate you taking the time to provide your feedback and will sure with our talent and HR teams.

  1. 5.0
    Current Intern

    Good place to work

    Sep 22, 2021 - Intern in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule, casual dress code

    Cons

    Can have long work hours

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  2. 5.0
    Current Employee, more than 10 years

    Great Place to Work

    Oct 19, 2021 - Senior Project Manager in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Place to Work At

    Cons

    No cons to mention about

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    ADP Response

    Thank you for your review!

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