ADT Security Services - Not as good as it used to be | Glassdoor.co.uk
  1. Helpful (3)

    "Not as good as it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time

    Pros

    Big company support network, paid on time.

    Cons

    Terribly unfair commission scheme, losing a lot of good staff, Dictatorial, Poor Management, Non Existent Customer Service. Little opportunity to progress.

    Advice to Management

    Improve the customer experience by offering products and prices they want and providing first class customer service (start putting the customer first). Make the commission fairer. Stop losing good staff thinking they can be replaced with better. Good experienced staff provide a more professional service that enables the company to retain customers and reduces customer complaints. Not everything about how the company...

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    ADT Security Services2017-03-29
  1. "Sales assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services

    Pros

    Good money,get to meet new people and you experience new life situations all the time

    Cons

    Took me very long to Learn scripts and stick to them as they are tried and tested thoroughly

    Advice to Management

    All good

    ADT Security Services2016-09-09
  2. Helpful (1)

    "Needs a lot of improvement and better people management"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Credit Controller in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    Nice clients, struggling to find much in the way of pros to be honest

    Cons

    Bad training, structure constantly changed, bullying tolerated, stressful and toxic work environment. Not great wage for workload, lack of career development and opportunities , not a nice place to work at all

    Advice to Management

    Don’t let the bullies win, treat people with respect

    ADT Security Services2019-03-14

    ADT Security Services Response

    May 6, 2019

    Thank you for your review!

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