1. Helpful (3)

    "Not as good as it used to be"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time

    Pros

    Big company support network, paid on time.

    Cons

    Terribly unfair commission scheme, losing a lot of good staff, Dictatorial, Poor Management, Non Existent Customer Service. Little opportunity to progress.

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  1. Helpful (1)

    "I love the people I work with and am grateful for the opportunity to help so many people."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in West Henrietta, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than 10 years

    Pros

    Great pay (including OT hours) and the ability to work from home. Co-workers and managers that really care about me and my family. Frequent opportunities for internal advancement.

    Cons

    Lack of consistent coordination between different departments. Some policies and procedures make it harder to help customers.

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  2. "A great company with folks who care"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Good benefits. Great training program for new hires, bonuses and the training team. Office staff is very helpful and leadership that is approachable.

    Cons

    commission only and managers seem overwhelmed. Way too many emails from communication teams and leadership. Blocked time from field activities to sit on conference calls

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