Good folks, but the inability to advance is ridiculous - Technical Support Specialist system administrator AT&T Employee Review

3.0
10 Nov 2024
Recommend
CEO approval
Business outlook

Pros

- Pay was pretty good. For what I did, and the qualifications that I had at the time, it was certainly a good parachute job after the military. - Good Benefits - Executive leadership engages often - First level management engagement was pretty great, and the company seems to have a good screening process for the best people in that position

Cons

- In the business unit I was apart of, advancement is almost impossible. I worked in the same position for almost 9 years, with only 2 people the entire time receiving any kind of career advancement. - Overpromise, under deliver. There is always new buzz about potential positions that never come to fruition, and when the ones that actually do come in, the positions are never advertised. - Excessive training requirements that have nothing to do with what it is or what you do. Despite never having a sales position, had to take sales training every year. - For a small amount of time (a year), a requirement was to engage on social media for executive leaders of my business unit. - Process for moving jobs is completely opaque. You have to reach out to recruiters for answers and hiring managers do not bother to respond to questions. A statistic that was passed on to me for one of our hiring managers was that some 90% of people that apply for positions are never contacted and almost ever job posted is an internal business unit hire unless it is a AT&T store hired position

Explore other reviews about AT&T

5.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits for people

Cons

Older company where things are slow

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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