Meh - RSC AT&T Employee Review

3.0
7 Jan 2025
Recommend
CEO approval
Business outlook

Pros

-Team was cool -Paid training -You’ll learn some good sales skills and tactics. -Pay is decent

Cons

-All you are is a number % to goal is the only thing that matters -top performers get more pressure due to management loosing faith in low performers. “Top 3 sales people do 90% of our stores sales so if we don’t apply pressure to y’all the stores numbers suffer” makes since but didn’t feel fair. - certain managers will result to sketchy sales tactics to get sales and are not afraid of throwing the RSCs under the bus. (Had a manager break some rules using my comp code and resulted in me getting put on discipline) I didn’t fight it just decided to leave. -“per opportunity quotas” created a culture of sliming your way out of certain interactions in order to not hurt your numbers. Me-“Boss I have a plain and dry upgrade asked all the probing questions and they already have x,y,y” boss- “tell them we don’t have the phone” I have even seen managers hold certain phones in their office to save them for high quality ops. I could keep going but you get the point.

Explore other reviews about AT&T

5.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits for people

Cons

Older company where things are slow

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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