Generous company / Low performing business - Associate Vice President AT&T Employee Review

4.0
1 Mar 2025
Recommend
CEO approval
Business outlook

Pros

AT&T values its employees and takes good care of them. It's a flexible and family-oriented work environment, and most people in senior management have children (of all ages) as well as aging parents so colleagues can relate to the unpredictability of being in the "sandwich." Quality of the health insurance depends on the market where the job is based. For instance, Dallas and Atlanta senior employees are served by better healthcare networks than other markets. Salaries are competitive but because the stock has languished so much in recent years, bonus and long-term compensation has not delivered as much extra income as it once did (typical 3-year vesting cycle) Bonuses and long-term comp are paid in cash and stock. Typical bonus + longterm comp at the AVP level is about a third of annual salary. This portion increases at levels above AVP. Work environment is friendly and easy-going. Although the circumstances vary from unit to unit, generally AT&T is not a pressure cooker workplace and expectations for performance are medium-high but not high or intense.

Cons

AT&T is still recovering from the misguided business decisions of 2015-2016. The company significantly overpaid for DirecTV and then overpaid again for Time Warner's entertainment businesses. These acquisitions added huge debt to the company's balance sheet. AT&T's debt is a drag on it's stock price. Otherwise, the core wireless and telecom business is dependable and cash rich. The Dallas-based executives of the company haven't demonstrated much business acumen and are often lagging behind business trends. It's an insular culture and senior executives are "lifers" with little or no experience outside their sector or outside AT&T. Yet, they demonstrated (in the time I worked there) lots of arrogance and ultimately hubris about business trends that I attributed to their experience working only in telecom and in their home markets. AT&T was not a business savvy or culturally-attuned company.

Explore other reviews about AT&T

5.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits for people

Cons

Older company where things are slow

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All