"They tell you that the frontline staff are the most important asset to the company..."
StarStarStarStarStar
Work/Life Balance
Culture & Values
Career Opportunities
Compensation and Benefits
Senior Management
Current Employee - Customer Service Representativein Halifax, NS
Doesn't Recommend
Neutral Outlook
Approves of CEO
I have been working at Admiral Group full-time for more than 3 years
Pros
-Employee Share Scheme/Dividends
-Fresh Fruit Daily
-Lots of vacation time + accrued time
Cons
-Incredibly disparate incentive structure purportedly based on how difficult a given employee's skillset is. The difference in incentive caps are *not* proportional.
-Significant cutbacks to medical/extended health benefits as of August 1, 2016 with only a few weeks' notice but higher premiums
-Major lack of flexibility with regards to scheduling and allowances for vacation/accrued time
-A significant amount of middle-managment apathy getting blamed on staff by upper management
-Advancement is *very* nepotistic. Emphasis on sycophants over skilled candidates.
-Salaries are not competitive, changes to payscale do not reflect inflation
-6am Weekend shifts - for some of us this means getting up as early as 4:00am for a job which is normally 8:30-5.
Dear Current Employee, we're sorry to hear that you are unhappy working for our Canadian office. Please feel free to speak to someone in PS (either locally, or call us in HQ) to discuss your concerns. We operate a very flat hierarchy and our customers are our most important asset, so we reward those who consistently deliver the best in customer service combined with other relevant metrics for their department. If there are any problems, then please see your line manager or somebody in PS, who will be more than happy to assist, as we want everyone to thrive in their roles and be happy to work with us.
Admiral Group
Employee Review
"They tell you that the frontline staff are the most important asset to the company..."
I have been working at Admiral Group full-time for more than 3 years
Pros
-Employee Share Scheme/Dividends -Fresh Fruit Daily -Lots of vacation time + accrued time
Cons
-Incredibly disparate incentive structure purportedly based on how difficult a given employee's skillset is. The difference in incentive caps are *not* proportional. -Significant cutbacks to medical/extended health benefits as of August 1, 2016 with only a few weeks' notice but higher premiums -Major lack of flexibility with regards to scheduling and allowances for vacation/accrued time -A significant amount of middle-managment apathy getting blamed on staff by upper management -Advancement is *very* nepotistic. Emphasis on sycophants over skilled candidates. -Salaries are not competitive, changes to payscale do not reflect inflation -6am Weekend shifts - for some of us this means getting up as early as 4:00am for a job which is normally 8:30-5.
Admiral Group Response
May 4, 2017 –
Dear Current Employee, we're sorry to hear that you are unhappy working for our Canadian office. Please feel free to speak to someone in PS (either locally, or call us in HQ) to discuss your concerns. We operate a very flat hierarchy and our customers are our most important asset, so we reward those who consistently deliver the best in customer service combined with other relevant metrics for their department. If there are any problems, then please see your line manager or somebody in PS, who will be more than happy to assist, as we want everyone to thrive in their roles and be happy to work with us.
Other Employee Reviews
"good company"
I worked at Admiral Group full-time
Pros
share scheme, culture, flexibility, young
Cons
hours/ hard work/ low pay
Admiral Group Response
August 29, 2019 – Digital Recruitment Officer
Hi there. Thank you for your review, it's great to hear that, overall, you enjoyed working here! Linzi
"Great experience"
I worked at Admiral Group for less than a year
Pros
They really seem like they care about staff and making sure you excel in your current job, dont allow you to settle
Cons
It's s hard job for be as it is my first job yet hours are flexible so I don't mind.
Admiral Group Response
April 16, 2019 –
Hi. Thank you for your honest and helpful review of your time working here. Linzi
Discover more reviews about Admiral Group.