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      Alorica

      Engaged employer

      Alorica reviews

      Good at first, Quickly became worse due to changes. - Verizon technical support Alorica Employee Review

      2.0
      7 Oct 2025
      Verizon technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Consistent work Easy hiring process Fairly easy to learn all of the information Consistent schedule that does not change Easy to apply PTO

      Cons

      Micromanagement Changes in business model lead to Technical Support becoming Sales, what position was originally just technical support based, quickly became plagued with sales goals and exceeding pressure.

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      2.0
      7 Jun 2026
      Remore call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

      Cons

      Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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