4.0
12 Oct 2018
Current employee, less than 1 year
Sarasota, FL
Recommend
CEO approval
Business outlook
Pros
I get along with everyone, including my own Team Lead/Manager, and was promoted by $0.50 just a few months after working there.
Cons
The company enforces strict and sometimes unreachable goals on handle time, adherence, etc. You are constantly aware of the ticking clock and have to time your breaks (including travel time to and from your desk) perfectly to have good adherence and make the monthly goal. Handle time is even harder, especially after being promoted to escalations, for upset customers. Goal is 6:25 minutes. My average is closer to 10:30.