Management is not able to deal with confrontation directly or give people constructive criticism that would otherwise let the employees know which areas to improve upon. They appear to be complacent with familiar processes, some of which are not efficient, miss opportunities to use skilled staff, and call on former senior managers that have supposedly "passed the torch" but have more or less continued to be the brains of the operations. Management is also reluctant to place staff into new opportunities. This results in giving the impression that supervisors are two-faced, pretending that employees' job performances are satisfactory, while feeling dissatisfied with the quality of work without any indications that they expect better. This results in employees not realizing that certain areas for improvement are expected, and in turn, disappointment the supervisors.