Audley Travel - A great sales role with a fantastic team and training. | Glassdoor.co.uk
  1. "A great sales role with a fantastic team and training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    Clear progression opportunities for sales staff with training being offered to support you to move into management if you choose. For those who love sales there are other ways to progress your career where you can take on extra responsibilities within the team from such as training or mentoring a newer member of staff. The earning potential is fantastic once you understand the role but realistically it takes... 12- 18 months to really embed what you have learnt. The role is serviced focused but this is definitely a sales role where you are working to clear sales targets. The expectations are very transparent and you’re measured not just on your sales but also your service levels. 4 week initial FAM trip when you start. It’s a great opportunity but this is a work trip not a holiday. Some days can be pretty exhausting but its also a lot of fun. Secondary trips are offered every 12- 18 months depending on business needs/time of year. Audley throw the best parties and they don’t cut corners. The company listen to staff feedback. Its quite transparent with monthly Company meetings where you can ask questions to the whoever is leading the meeting which is either the CEO, CFO, MD or HR Director. The benefits are constantly being reviewed. As of this month we now receive life insurance. Very bright, modern offices with plenty of natural light all within close walking distance to tube and over ground stations.

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    Cons

    The travel industry is cyclical which means your earnings go up and down with peak/non-peak periods.

    Advice to Management

    As the company continues to grow ensure changes are clearly communicated.

    Audley Travel2019-06-25
  1. Helpful (1)

    "Mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Sales Specialist in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Audley Travel full-time for more than a year

    Pros

    Great socials, great team, good office atmosphere. Good opportunity for someone coming from uni wanting to get a foot into the door in sales, travel or both. They also lowered the sales targets for new starters which is great. Fam trips are a great idea and well worth it.

    Cons

    Before I start I want to say that I genuinely believe that HR has good intentions to make this a great place to work. In the end however, there's an investor at the end of the chain and they are of course primarily interested in numbers. This may work well in the financial industry, but in the end Audley is a travel company selling "experiences" - as cheesy as it sounds. Most people who decide to work here do so out... of a passion for travel, cultures and to plan incredible trips for their clients. The result of the management pushing, pushing and pushing for quotes and bookings has been quite clear, our department has lost a third of their staff within the past year. The firm's employee retention is non existent, there's been a wave of experienced staff members leaving recently and it feels that really no one bats an eye. But let's start with the commission system. Of course your commission depends on how many bookings you make a month which is perfectly fine. The problem is that they will retrospectively deduct part of it (or even all of it) from your next paycheck if for whatever reason your client hasn't come back satisfied from their holiday. Reasons could be anything from a bad driver or guide in the country in question, a cancelled flight or any other reason which the country specialists don't have any control of. You are often the scapegoat for everything. Meaning, if your client decided they're not happy with something that's completely out of your control, you will be personally financially liable for it. If you're lucky and you dispute it, you might get it back if your manager is willing to help but it's a hassle and few people go that far. For a company that literally throws money at every customer not returning completely happy, sometimes in the thousands, this is just not good enough. Many reviews on here mention high stress levels and long hours. The pressure is indeed high, in the end it is a sales environment. The problem is that your job goes far beyond just being a sales specialist. You are an operations, admin, complaints and occasionally product representative at the same time. Generally not bad as it gives you a variety of tasks every day. The problem however is that your sales targets and customer service targets remain the same, there's simply no flexibility. There's pressure coming from all sides and oftentimes long hours are the only way to finish everything at the end of the day. The elites and turbos who have often worked at Audley for many years know how to do it but for new starters in particular this can be quite the challenge. Then there's clearly a lack of career progression opportunities, mainly due the fact that growing the sales department is the company's main concern. The product teams are kept small and while they are doing their best, there's a lot more potential to improve product, text and new ideas especially against the background of new competitors such as vivid travel, imagine and co. A travel operations department doesn't exist as every specialist manages both sales and operations process for each client. If you decide to work for Audley, make sure you're aware that you're making yourself financially liable for the next 18 months in case you decide that this job is not for you (unless they let you go during or right after probation). Otherwise they can make you pay up to 2k in fam costs. I have seen first hand how even close to these 18 months they will make specialists pay a substantial amount back. IT systems totally outdated and a pain. I know the above all sounds very negative, but if you've got a passion for sales and are quite organised then I'd give it a go. It's a good start into the industry, be it sales or travel and if you're committed and sales driven then it could be a great opportunity.

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    Advice to Management

    Take better care of your employees, especially the ones that have been there for a long time. Loosing too many experienced people ultimately means less bookings and a lack of experienced customer service. Happy employee = happy client, not the other way around.

    Audley Travel2019-08-29

    Audley Travel Response

    September 13, 2019Group HR Director

    Thank you for taking the time to share your thoughts regarding your time at Audley. We take all feedback into consideration and are always openminded when it comes to ways we could improve things for our employees. I’m pleased to hear that you experienced great social events, along ...

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  2. "Great company spirit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hidden Beaches Specialist in Oxford, England
    Recommends

    I worked at Audley Travel full-time for more than a year

    Pros

    Professionalism, team work, work hard play hard ethic, social aspect

    Cons

    Numbers can be hard (same each month) and can easily turn into being very stressful.

    Audley Travel2019-07-31

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