Overworked and eventually laid off - Anonymous employee Blueboard Employee Review

My experience at Blueboard was alright up until the first round of layoffs. Like many of us, this was our first "big girl/big boy job," so pay was extremely low, but there was a lot of work to be done. At first, it was manageable. But once they started to track metrics and tickets, things began to get unmanageable. Individuals were expected to hit 100%+ percent in productivity (aka completing tickets) every single day. Sometimes, when I would hit 110% it didn't feel like enough. This started to cause stress because people were fighting over tickets and would get overwhelmed if they didn't meet their numbers. Some things were out of our control (i.e., a vendor not getting back to us in time), but it didn't matter because our numbers would get affected regardless. If you were even at a 95%, there was a chance of being put on a PIP. Don't think other departments were going through a similar experience, but this was ours. Around this time, the company was planning a trip to Peru for a work trip in November. So the first round happened before the holidays. Before the trip, the VP placed 1:1s on our calendars. It was unexpected, but we were pretty eager to chat with the VP at the time. A few of my co-workers had their meetings earlier in the day and told me that their conversations were pleasant and that they talked about company/career growth. Great! Right? Wrong... when I joined my meeting, I saw HR and VP staring at me with no emotion. Within 10 seconds of the meeting, I was told I was being let go and would have roughly an hour to say my goodbyes. One by one, 20 of us slowly found out. This sucked because you had half of our co-workers coming out of meetings pretty content, then the other half was emotionally not okay. Everyone was freaking out because, to us, it was random. I kept in contact with a few people who stayed at the time... After the first round of layoffs, people were on edge. Blueboard also outsourced at the time to countries like Ukraine (IT) and the Philippines (Booking/Ops), plus they were trying to open an office in Ohio (?). A few months passed, then 2 or 3 more rounds of layoffs happened. Except this time, they did it "town hall" style. Overall, it sucks that the employees and clients had to go through this mess.