The best CS Team on the planet! - Customer Success Manager Calendly Employee Review
- 5.017 Oct 2023Customer Success ManagerCurrent Employee, more than 1 year
Pros
- The people: I have never worked with a group that is as smart, talented, and dedicated as this team. - Reasonable workload: Management has been intentional about not overloading CSMs with accounts, which provides us the bandwidth to give our customers the care and attention they deserve. - Compensation & Benefits: Salary is at market or above and there is the opportunity for quarterly bonuses; in addition to the bonuses, we are given annual stipends for travel and leisure. I have received a decent raise each year I have been here. I have never felt so taken care of by a company. They also support work/life balance by providing unlimited PTO (and it's encouraged to take time away!). - WFH: The ability to work remotely and be home with my elderly dogs is priceless to me. Just being able to WFH would be enough for me, but Calendly even provides every new employee with a $1,500 stipend to set up a home office, and then $125 a month for supporting the ongoing expenses of WFH.
Cons
The company is very much still in start-up mode, and changes are frequent and fast. As long as you have a positive outlook though and keep your focus on the customers, you will do well!
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Other Employee Reviews
- 5.026 Oct 2023Head of ImplementationCurrent Employee, more than 1 yearAustin, TX
Pros
This place has some really talented people! My peers are all enthusiastic about our team. My leadership team is solid.
Cons
Things happen really fast, and there's lots of opportunity to scale!
- 2.010 Nov 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
There used to be a strong culture and investment in people and career experiences. That changed this year when the company eliminated most of the People team. That led to a lot of people leaving due to the RIF and has continued with people self selecting out due to the significantly diminished culture, career growth, and financial growth opportunities. One saving grace was the ability to work remotely from anywhere in the US, but that’s changing now too.
Cons
Poor executive leadership primarily from CEO and CFO. The executive team has become an echo chamber of one another all cheering on each other’s poor leadership and short sighted decisions. The inexperience was previously tolerated when it felt like at least leaders were trying and receptive to feedback. Since the elimination of the People Leadership Team, there doesn’t seem to be anyone holding execs accountable. The organization feels rudderless and lacking the brain power and heart it used to have. When team members raise questions or challenge leaders, they are met with combative responses and lack of follow through.
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Calendly Response3wWe appreciate you expressing your concerns. We recognize the uncertainty caused by recent changes. We can assure you the executive team is working to address these concerns through reinforcing our commitment to employees, improving communication, and continuing to align our strategies with our core values. Thank you for your feedback.
