Capita - 'Crapita'- an understatement. | Glassdoor.co.uk

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There are newer employer reviews for Capita
There are newer employer reviews for Capita

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Helpful (2)

"'Crapita'- an understatement."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Administrative in London, England
Former Employee - Administrative in London, England
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Capita full-time (More than a year)

Pros

Immediate team members supportive
Work-life balance
Central location of office
Pay rise

Cons

No training- a "just get on and do it" attitude
Weak management
No team meetings
Slow systems
No career progression
Client expectations not managed
No support from management
Cheapskate company
Don't listen to employees' views
Own internal departments are never willing to help
No 1:1 or review

Advice to Management

Ensure that everyone can progress within the company.
Organise for some members of the SMT to visit the offices and listen to employee views
Invest in training
Make decisions quicker and involve everybody affected
Invest the time in staff- ensure everybody has a 1:1 and review
Do things properly!

Other Employee Reviews for Capita

  1. Helpful (4)

    "Avoid Capita Software Services like the plague"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst - IT in Newbury, England
    Former Employee - Senior Analyst - IT in Newbury, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Capita full-time (More than 10 years)

    Pros

    You get paid on time.

    Cons

    Where do you start? You don't have a career, just a job and anyone stepping out of line is bullied and harassed. All the staff I speak to would leave given an opportunity and some staff end up leaving with no job to go to rather than continue to work in such a poisonous environment. If you are considering joining this wretched company please don't. The hours that some employees are tasked with must be illegal in that they are expected to work 7 days a week indefinitely.

    Advice to Management

    Resign.


  2. Helpful (3)

    "Great people, Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Leeds, England
    Current Employee - Software Developer in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Everyone is approachable and willing to help
    Loads of overtime
    Decent equipment

    Cons

    High staff turn around
    Lack of business wide system knowledge
    Pay is well below countries average
    Too much management
    Not enough permanent staff, lots of contractors.
    Everyone scared of one particular person in Management (wrong style of management)

    Advice to Management

    Restructuring top management to remove the people which cause people to be afraid of there jobs / career.


There are newer employer reviews for Capita
There are newer employer reviews for Capita

See Most Recent

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