Employee Review

  1. 2.0
    Current Employee, more than 5 years

    Management have their head in the sand

    Oct 1, 2020 - Tech Associate in Nottingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Used to be a great place to work; could still be with some honest introspection. There are still some very talented technical associates.

    Cons

    Performance management and promotion nomination is extremely subjective and inconsistent. Frequent staff turnover makes it difficult to get things done. The superficial Fintech attitude and aspirations are doing more harm than good. Capital One's good reputation is no longer deserved in mine and a few of my colleague's opinions. Blame culture with simultaneous lack of accountability from management. Insincere public messaging. Poor work life balance. Communication between different departments and teams is abysmal. The job you applied for is not what you will be doing, ever. Incentives, like training, never materialise.

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  1. 5.0
    Current Employee

    Great Company

    Jul 27, 2021 - Customer Care Coordinator in Tulsa, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They care about their employees. Great managers. Good benefits. Promotes work and life balance.

    Cons

    The call volume but it is a call center and the lack of advancement opportunities

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  2. 3.0
    Current Employee, more than 3 years

    Call Center Job that is a Dead End in Auto

    Jul 7, 2021 - Relationship Manager in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Time off is great, benefits and retirement package are good too. Cap One is very supportive in diversity

    Cons

    There aren't many places to go other than being a Relationship Manager or an Area Sales Manager. THAT'S IT which makes the competition hard to move into management bc people won't want to leave management if that is a goal of yours. If you are not interested in management then you are stuck in your sales role so you can't move around and learn other interesting skills or job functions. It's a dead-end job sadly and Cap One Auto has made no improvements in trying to create new jobs other than just sales or management. So BE WARNED, if you are lucky to be chosen as a Relationship Manager or Area Sales Manager get comfortable. It definitely can cause burnout doing the same thing day in and day out with no prospects of learning new skills for new roles within the auto division. Do not be deceived, Relationship Manager is a call center role-if you are not a call center type this job isn't for you,if you plan to come in and move around don't come into Capital One Auto Finance--find another way into Capital One. I cannot stress enough that this is a DEAD END JOB and in NO way a Career.

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