1. "A Year at Care UK in Southall"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Care UK full-time for less than a year

    Pros

    -Better than average base rate pay for day shifts at £9.50 an hour - Intriguing incentives most months for bonuses (usually around £250-£300) dependent on performance in areas such as attendance and punctuality. - Night shift base rate is considerably low at just £2 more than day rates at £11.50 an hour, however, if such shift was agreed to as overtime, there is a high likelihood this will be paid at either 1.5 or 2 times the standing rate. - Weekend base pay rate is at £12 an hour and overtime is usually in high demand. -The option for text messages with alerts and overtime requests from supervisors can be useful. -Excellent and thorough training to achieve an NHS Pathways License over four weeks if training is completed on a full time basis. (Monday - Friday from 9:00am - 5:00pm. (Some training days won't require a full day to complete so the session is concluded earlier.) - Senior members of the team are trusted, passionate and knowledgeable. - Annual Leave allowance is high, dependent on the amount of hours contracted. - Annual Leave can be booked in hours and days using an online portal.(No more than 14 days at any time). - Experienced and knowledgeable clinical nurses and paramedics working alongside Health Advisors.

    Cons

    - Lack of support from supervisors (mainly due to lack of spare staff), especially during vital periods, including when you first begin taking calls from the public. - Inexperienced members of the team enduring managerial tasks early in their tenure due to the lack of said supervisors. - Lack of clinically trained staff during night shifts and some busy periods. - Disorderly distribution of important local policy updates which happen regularly and affect all acting members of the call center. (Call audits are carried out regularly and are awarded a pass for the adherence to policy procedures. In cases where a Health Advisor has failed to have information about a policy update communicated to them by a supervisor, they will receive call audit results that have likely failed.) In general, the company lacks a sense of transparency about said matters, both in just the local office, and when conversing and dealing with other Care UK call centers around the country. These are policy's which are to be adhered to during all calls and are an important function to the standards set by NHS 111. - If, for any unfortunate reason, during their tenure at Care UK, a Health Advisor is to find themselves taking any time off due to sickness, (of any nature, including temporary minor flu's, sickness bugs, to long term debilitating life changing illness) they will find they are dealt with mechanically and abruptly by those supervisors and managers who are proceeding their sickness absence meetings. It is possible for a Health Advisor to be suffering from an emergency medical issue and find a risk to their position with the company due to their regimented and difficult approach to issues of this nature. Because of a three stage warning system, it means that a Health Advisor will face the possibility of loosing their position at the third stage as one of two options. The alternative options are a decision not to award them with a sickness absence stage on their HR record. And then there are bans, as such, on time off for sickness, for extended periods between 6-12 months to avoid facing an immediate ascent to the next sickness absence stage. All in all suffering from any form of illness and having to deal with the process at Care UK, is not usually well received especially with the nature from which it is delivered by some of the supervisors and managers. - A Health Advisor will face life threatening situations to manage over the telephone. This is a serious task, and requires making vital, potentially life saving decisions and Health Advisors should be accompanied by managerial support at all times. Rarely, dependent on the managerial skill, a Health Advisor may find a lack of support in dealing with calls of this nature. - Because of the nature of the role, shifts in such a work place should not be extended or expected to be, rather, beyond 6 hours, so that Health Advisors can retain full concentration and attention to the calls. - Very poor management skills dealing with Health Advisors experiencing bereavement. (Health Advisors expected to continue working with unsympathetic and distant senior management).

    Continue reading
    Care UK2019-04-03

    Care UK Response

    April 9, 2019Recruitment Marketing Coordinator

    Thank you for taking the time to write to us on Glassdoor. We were really concerned to hear about your experience and intend to re-evaluate our manager training as well as how we support colleagues. If you would like to give us further feedback, or discuss how we can learn upon and improve how we support colleagues, please feel free to email us at recruitment@careuk.com Once again, thank you for your feedback. Care UK Healthcare

  1. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Care Assistant in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care UK part-time

    Pros

    Busy atmosphere great colleges and nice place to work

    Cons

    Nothing bad to say just looking for something different

    Continue reading
    Care UK2020-05-07
  2. "Excellent home"

    5.0
    Current Employee - Care Assistant in Norwich, England

    I have been working at Care UK part-time

    Pros

    Happy residents and excellent care provided

    Cons

    No cons to report now

    Care UK2020-04-28

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