20 Nov 2020
Chefman Response
5yWe sincerely thank you for your candid review. One of core Company Values is to constantly seek improvement and to never stop learning and seeking to do and to be better. We recognize that, especially as a relatively young and inexperienced organization, there are many areas that need improvement and where we can do better. We therefore value and welcome all the help that we can get in our efforts to become better. When someone raises our awareness around certain specific areas that we can improve, this feedback is most welcome and sincerely appreciated. On that note we thank you very much for your frank feedback, it is only when people share their unvarnished feelings that change can actually occur. Rest assured that we have taken your words to heart and done much soul searching as well as taken specific actions to improve and address a number of the points you’ve raised. We’re proud to discuss these in detail with you if you’d like to reach out to learn more.
While in general everyone has a voice at Chefman/CHEF iQ and feedback is welcome and taken seriously, in this instance you raised quite a number of points and shortcomings. Since this is a public forum where people visit in order to form an impression about the company at large we feel obligated to share that not all of the points you raised are equally valid. While many of them are indeed accurate and are the catalysts for much needed improvement; some of the points you’ve raised we feel can only be characterized as your personal opinions and the majority of employees do not share those feelings.
It should be pointed out to anyone reading this thread that due to COVID-19 you worked remotely and during your entire tenure at Chefman you never actually visited our office. In addition, due to the external, rather than internal, nature of your specific role you had a very small circle of team members that you interacted with on a limited basis via Zoom. This means that much of your feedback lacks proper perspective and is not well informed. For example, how can one comment about the nature of our culture, employees’ fears, equipment, whether or not we’re following CDC guidelines, etc. if you’ve never actually been to our office or only ever interacted with a small number of employees?
In addition, there are other comments that you made that are simply untruths or are filled with innuendo and slant. These include your comments about our turnover rate, the opportunity and support of women employees and leaders, the compensation packages we offer, a demand for employees to be onsite during the pandemic, a mention of the office being closed due to COVID-19 infections, as well as many of the other points you raised.
You were definitely a most valued employee during your tenure with us. After working at Chefman/CHEF iQ for a number of months you approached your superiors and the HR Department with some issues that you felt needed to be addressed. We took your feedback to heart and were very clear that we were willing partners prepared to work on addressing those matters. You made the decision to give us notice a few days later and not to remain to work with us on addressing these matters. We respect your decision and wish you the very best of success but we want you to know that your feedback was the catalyst for much improvement and we appreciate them very much.