Good benefits but bad culture - Customer Service Representative Citi Employee Review

- Supportive community - Large network of individuals - Access to many analysis tools - Lots of opportunities for professional growth - Abundance of benefits

- Frequent budget concerns - Hub of SOC is centralized in TX

Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.