Close - HAPPY to go to work in the morning! | Glassdoor.co.uk
  1. Helpful (4)

    "HAPPY to go to work in the morning!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Minneapolis, MN
    Recommends
    Positive Outlook

    I have been working at Close full-time for more than a year

    Pros

    Close.io is redefining what a workplace can be. First, it's gone totally remote, with employees all over the world, communicating in real time with online tools. Second, there is no politicking, no cliques, no bulls***. Just a group of highly talented, intelligent, diverse, and interesting individuals who excel at direct communication. Thirdly, because of the small team size and the company's flexibility, there's... room here to make your job what you want it to be (within reason). I have been able to champion and action projects that I feel strongly about, work the hours that make sense for me (and my customers), and have a voice when it comes to future company decisions. The sense of team here is strong and not just with people I work with every day. The company was built on the co-founders' strong relationship and that same trust is present today with each new team member that joins.

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    Cons

    The team is figuring out the best way to be remote workers - meaning and significance of communication can get lost if we're only communicating via typing. Video chats, in person team retreats, small customer meet up groups, and travel together has really helped here.

    Advice to Management

    You've built an incredible team on the principles you created together as founders. Continue to strengthen that foundation and trust that we'll follow your example.

    Close2017-11-21

Other Employee Reviews

  1. Helpful (5)

    "One of the best remote cultures of any business I've worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Close full-time

    Pros

    Remote working is the future and it's great to find a company that embraces it so fully. Schedules are flexible and as long as the work gets done, nobody really minds when you work. I've met people from all over the world, and twice a year we all get together in the same place. Everyone cares about the product and the business, and are truly some of the best at what they do. The hiring process is rigorous but it... has to be to enable the company culture and ensure people can work together well. They would rather accept the "right" person for the company than the "best" person in the field. Everyone is a little bit mad :)

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    Cons

    If you've never worked remotely before it would be a challenge to adapt. It's also difficult to structure your day around certain meetings due to the differences in timezones. I've found myself working later and later. The benefits offered are great but only if you live in the US. There is no healthcare, dental or 401k otherwise.

    Close2017-11-28
  2. Helpful (10)

    "Legit employee review: It's better than I could have anticipated!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Executive in Olathe, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close full-time for less than a year

    Pros

    Working at Close has been a blast! When I applied to work there, I read all the Glassdoor reviews and to be honest, was kinda like, "Sure, yeah, whatever - this is probably the typical 'Glassdoor window dressing' stuff." So while I was excited about accepting an offer to work with their team, I was also a bit skeptical that my perception of great people doing great work would be quickly disappointed, so I... lowered my expectations preparing to be mildly disappointed. Amazingly, I haven't been disappointed at all - actually, surprised by how legitimately kind, humble, and thoughtful the team is to work alongside daily. We joke, we laugh, we work hard - and working with people who care about their customers and the results (and how they achieve those results!) is a total breathe of fresh air. After starting here, I was given a copy of the book "Rework" written by Jason Friedman and DHH from Basecamp as a, "Hey, read this - it explains a lot of how we think about what we do." I was already a huge fan of how Basecamp operates, so I was immediately impressed. As the months continued, I've had more experiences that show the company lives up to the hype. For example, one evening my manager basically (kindly) scolded me for NOT having my "Do Not Disturb" enabled on Slack so I can unplug from my work when I'm not at my desk. Who does that stuff these days??? So awesome. There's a prevailing sense of confident-humility that's quick to own up to poor decisions, acknowledges real skill and ability, praises good choices, and defaults toward action and getting stuff done. Close has some many people scattered around the world from different cultures, backgrounds, and ethnicities - and I feel like I'm continually learning from their life experiences and perspectives as well.

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    Cons

    It's not for everyone. If amid uncertainty, you don't naturally default toward action (e.g., "I'm not sure, but I can figure it out..."), you likely won't be a fit at Close. In that same vein, you likely won't be a fit if you're intimidated to ask questions - even seemingly silly ones. As a culture, we question ourselves, our peers, our processes, and choices from last week, month, or year. So if you're not... comfortable reconsidering what seemed best yesterday - or asking questions about it, you likely won't be a fit. The team works hard but has strong expectations that you unplug, step away, and recharge - and if you can't manage yourself (both by showing up and also showing yourself out), you likely won't be a fit here. Additionally, a common denominator here is the ability to admit when you're wrong - but also a strength in being able to stand behind your decisions. In other words, owning your work, outcomes, and choices. No one acts defeated or like a whipped puppy. The culture is warm, forgiving, and supportive - but if you're more about defending your actions (defensive) than owning the results (humble strength), you'll likely struggle with the open and honest culture.

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    Advice to Management

    Keep it up. Keep owning your successes, transparently owning your failures, and pushing the team to grow - it's working and it's a pleasure to be a part of! :)

    Close2019-03-26

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