Comfort Works, until it doesn't. - CX Officer Comfort Works Employee Review

Please note that most of the below are from a CX agent's experience. Things may be vastly different in other teams. - Biased higher-ups (CX). - Borderlining on fake advertising. They pull in new recruits and customers by marketing how Australian they are but the only thing Australian are the founders' accents. Everything else? Based in Malaysia or China. - Promoted as an inclusive Company embracing introverts, extroverts, cat people, dog people etc, but honestly you're singled out and cast aside if you're not 'in'. They don't exactly respect your decisions if you don't wish to join in on activities (be ready for a lot of 'why's and 'you wont be noticed this way') - No work-life balance. None whatsoever for a CX role. CX employees are still expected to report to work to process orders on public holidays because they're still stuck on manual processing. You don't get a lot public holidays off but these are replaced during the X'mas week. However, your leads will ask you to split teams to take turns during your break. You'll also be expected to take on extra quarterly projects or help with other teams on top of your daily workload. If you don't, you'd just be overlooked or inadvertently deemed as underperforming. Most alarmingly: the founder does not believe in work-life balance and believes that if we love our job, it is essentially irrelevant (source: himself during a Townhall). He also reckons everyone should get Covid so we can resume normalcy. - Extremely messy, in every way. Internal information to do your job can be scattered everywhere, and if you're new you'd be on a wild goose chase (there is also no clear training structure to help you in CX). Performance reviews and appraisals have no clear systems or timelines. One can chalk it down to this being due to the fact that Comfort Works is a start-up, perhaps.