Pros
The best thing about this company and my only positive comment about this job is the people that work in this company (excluding mid and upper level management) are some of the nicest and most friendly people you will ever work with. Everyone In the Health Pro position and even most Leads are truly awesome people and they are the reason people don't leave as quickly as they do.
Cons
I overheard a member of upper management ask a member of the leadership team to get on Glassdoor and write a good review since we are going into a hiring season. Since there has been lots of turnover within the company, and specifically a large portion of the operations team is unhappy, there have been lots of poor review lately that are honest and true to the position. It is upsetting that instead of fixing the issues within their department and making employees happy, they resort to petty influence. Of course those people are going to feel pressured to write a good review. If you are looking for a Monday through Friday, 8 AM - 5 PM job, this is not it. Most people are not told upon interviewing that every few weeks you are expected to stay until 6 pm (honestly not that big a deal). However, the volume for average Health Pro is so high, you will find yourself working that long on a daily basis. At minimum I work 45-50 hours a week with no overtime payment or additional incentive. You are expected to stay until you complete your work, and although volume varies by day, the average Health Pro does not work a traditional 40 hour work week as they suggest. Management is too young and under qualified to successfully train their leads and new hires how to efficiently complete their day to day tasks. You can only tell people "hang in there" and "it gets better" before they stop believing you. I understand the concept of learning from experience and getting better at your job with practice. But how long can a person continue to be unsuccessful with no true leadership or guidance before they decide to give up and leave. There is a major gap in training and it starts from upper management and trickles down. This job is meant to be a consultative position and that is how it is sold to new hires and future prospects. In reality, it is a client service call center. Maybe once a day do I actually consult a member on how to approach the healthcare industry differently. The rest of this job is calling insurance and offices all day to complete tasks that people simply don't want to do themselves. There is very little actual benefit as most of the "work" we complete is under appreciated by members if it is commented on at all. If this company could actually get to the point where Health Pros were consultants, this job would be less mundane and start to become challenging and fun.