Ridiculous metrics, always pushing the goalpost to impossible standards (keeping calls under 9 minutes when that is not possible with elderly and English second language members)
Upper management decreased our holiday workday off to only select few, We would now work 4th of July, Labor day, and only 1 day for the Christmas week. Only to give us VTO for not many callers on 4th of July.
Constantly changed policy and enrollment process most people could not keep up, creating an unstable work environment.
Reduced PTO time in a day to only 5 agents per day and no one else is allowed to take off that day to 'make sure we retain the same service coverage'
No sense of stability, constant changes with Team Leads and getting shuffled with newly employed agents.
HIGH TURNOVER RATE
Very low pay for the amount of work they kept adding on to us
Always trying to optimize and squeeze more money out of our labor without ever increasing our pay, reducing huddle times, time between calls
Bad faith reduction in workforce. They claim that due to budget cuts they will need to reduce headcount and my only option was to transfer to another account with the same pay that required more complex work that doesn't match compensation. Only to sign me out and terminate me as a 'voluntary resignation' after telling us they had to do this due to reduction in workforce. Absolutely shady business and management conducting unfair business practices along with deliberate misleading claims for termination.
