Work life balance gets a lot talk as most people are out the door by 6pm, but most people are also logged back in and working late from home.
As someone else stated, the Management team is perfect for an an agency a third their size. They simply don't have the chops for a medium size agency. Having evolved from a video production background, the agency places too much emphasis on "fast and cheap", and little on "good" -- much less great. Not a great place for Account Services -- no support, and even less training/mentoring. Just as bad for Creative -- which seems to get the blame for every snafu -- large and small.