DocuSign - Work of my life | Glassdoor.co.uk
  1. Helpful (1)

    "Work of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success (EMEA) in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time for more than 3 years

    Pros

    DocuSign hits the trifecta: great team, great product and great work. The environment is open, positive and focused on generating outcomes for our customers. With the company growing so quickly, there is a lot to do. This is rewarding and engaging.

    Cons

    Pace rarely lets up so you have to look after yourself.

    Advice to Management

    Some decisions/approvals are still required from head office in San Francisco which can introduce delays. Would like local leadership to be more empowered to take tactical decisions when they are time-critical.

    DocuSign2019-03-21

    DocuSign Response

    March 27, 2019Senior Talent Marketing Manager

    Hello London! Thank you for taking the time to write a review. There are so many great things happening in EMEA and we are happy to hear you are enjoying the work that you do. We understand that approvals can hinder quick output, however, we try to live up to one of our values of ...

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  1. Helpful (1)

    "Solid foundation, still work to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at DocuSign full-time for more than a year

    Pros

    Product and vision; enthusiastic customers; challenging work; intelligent colleagues ; flexible (but high workload)

    Cons

    Ineffective middle management; unilateral decision making and lack of transparency fuel negativity; pay problems: not paid on time (last few months), plans/targets not provided for consecutive quarters for commission based role (since joining)

    Advice to Management

    DocuSign has all the building blocks of a great company to work for. Leadership are making some changes in the right direction, but need to do more to ensure it’s the reality especially in regional offices.

    DocuSign2019-08-01

    DocuSign Response

    August 2, 2019Snr. Director, Employment Brand Marketing

    Thank you for sharing your thoughts and listing both a full set of pros and cons. We have shared your review with HR Leadership and will be working with different departments to delve into any issues after we get the results back from our next employee engagement survey. Any extra ...

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  2. "Great people, great product, difficulties with pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time

    Pros

    The product is really good, customers love it. The roadmap is strong and the company is heading in a great direction. Colleagues are great, DocuSign hires highly intelligent people and there is a strong sense of teamwork across the different teams and departments. Offices are well equiped. WFH policy is flexible and fair. DocuSign has a lot going for it

    Cons

    For some reason, DocuSign struggles with paying, deciding how to pay and when to pay their employees. We have had multiple delays on salary payment. Compensation plans seem to be a struggle. One team has reached the halfway point of the year (consecutive years) without compensation plans which has had an effect on the surrounding teams. We have had issues with tax on more than one occasion. If it wasn't for these issues...

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    Advice to Management

    Get the basics right like pay/compensation and show you care about employees by at least acknowledging if they leave. On days when these issues aren't present, it's a great place to work but sadly they are too often for comfort.

    DocuSign2019-07-31

    DocuSign Response

    July 31, 2019Snr. Director, Employment Brand Marketing

    Thank you for sharing your experience even though some of your comments were discouraging to read. It’s your experience and we want to hear it. It’s reassuring to hear you enjoy the colleagues and customers you work with and some of our benefits. My team has managed the relationship ...

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