E-Cigarette Direct - 90 days in and loving it. | Glassdoor.co.uk
  1. "90 days in and loving it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for less than a year

    Pros

    After recently passing my probation in my current role, I felt I had the experience necessary to comment on the pros and cons of the company, and not only is ECD the most professional company that I've encountered in the vaping industry, they are also the kindest and the most supportive. Huge focus on development and the bigger picture, and a refreshing outlook on customer service, rather than on hard sales. I couldn't ask for a better role or a better team.

    Cons

    None - a great company that I'm proud to work for.

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    E-Cigarette Direct2018-12-21

    E-Cigarette Direct Response

    January 2, 2019

    Aww, thanks for such a lovely review and congratulations on passing your probation! We are so glad that you are enjoying your role and working with our team. We are amazed to hear that you don’t have any cons at all, so if you do think of anything now or in the future, please email us at hr@ecigarettedirect.co.uk. We wish you every success with ECD.

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Other Employee Reviews

  1. "Ok but communication needs work"

    StarStarStarStarStar
    Former Employee - Sales Manager 

    I worked at E-Cigarette Direct full-time

    Pros

    Colleagues and staff discount are good

    Cons

    Communication between management and staff isn’t great

    E-Cigarette Direct2019-12-06

    E-Cigarette Direct Response

    December 11, 2019

    Thank you for taking the time to leave feedback. Our staff discount is a generous one so it%E2%80%99s nice that you think it was good. However, we are sorry to hear that you felt our communication wasn%E2%80%99t great. We set a high standard for ourselves, so we will use your feedback to try and improve.

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  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct part-time for less than a year

    Pros

    Supportive management Good pay Customer focused

    Cons

    None I can think of

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    E-Cigarette Direct2019-10-04

    E-Cigarette Direct Response

    October 14, 2019

    Thank you for your review. As you know we pay all of our colleagues above minimum wage, regardless of age, so we appreciate that you think we pay our colleagues well. At ECD we aim to deliver excellent customer service, which is why our first company value is ‘Exceed customer expectations whatever your role’. Our customers are our business so it is important that we always remain customer focused. It’s great to hear that you think management are supportive and that we have good progression opportunities. Where a vacancy comes up in your area for more hours we would always prefer to give this to an existing colleague rather than recruit someone new so if your looking for more hours make sure you let your manager know! Thank you again for taking the time to review us!

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