E-Cigarette Direct - What a wonderful place to work! | Glassdoor.co.uk
  1. "What a wonderful place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for more than a year

    Pros

    I have worked for ECD since September 2017 after being with my previous company for 5 years and I can confidently say this is the best company I have ever worked for. They genuinely care about you and your well being, offer great perks and opportunities and most importantly, trust us as employees! They want to help people develop in their role as well as offering support in and out of the workplace. The company have great core values that resonate with me and I feel proud to work for such a brilliant company.

    Cons

    There aren't many, however lone working in store is the one that springs to mind. This doesn't happen often (mainly covering holiday/days off etc) but it can be a lonely from time to time. Bonus can also be quite hard to achieve if you don't feel everyone in your store is putting in the same effort but area managers are so open and easy to talk to that this could be remedied with a little help from them.

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    E-Cigarette Direct2019-02-06

    E-Cigarette Direct Response

    February 14, 2019

    Thank you for leaving such a heartfelt review, it has really made us smile! We love to hear that you are proud to work for ECD . We understand that lone working can make staff a bit glum and we do try to avoid it wherever possible. But don’t forget you can drop us a line or call head office if you're feeling lonely, we love a chat! We are sorry hear that you feel that sometimes store bonus is hard to achieve. We encourage you to speak to your Area Manager to discuss your concerns, and please let them know if you have any suggestions. Staff happiness is paramount to us, so if you need anything you know where we are :)

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Other Employee Reviews

  1. "Ok but communication needs work"

    StarStarStarStarStar
    Former Employee - Sales Manager 

    I worked at E-Cigarette Direct full-time

    Pros

    Colleagues and staff discount are good

    Cons

    Communication between management and staff isn’t great

    E-Cigarette Direct2019-12-06

    E-Cigarette Direct Response

    December 11, 2019

    Thank you for taking the time to leave feedback. Our staff discount is a generous one so it%E2%80%99s nice that you think it was good. However, we are sorry to hear that you felt our communication wasn%E2%80%99t great. We set a high standard for ourselves, so we will use your feedback to try and improve.

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  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct part-time for less than a year

    Pros

    Supportive management Good pay Customer focused

    Cons

    None I can think of

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    E-Cigarette Direct2019-10-04

    E-Cigarette Direct Response

    October 14, 2019

    Thank you for your review. As you know we pay all of our colleagues above minimum wage, regardless of age, so we appreciate that you think we pay our colleagues well. At ECD we aim to deliver excellent customer service, which is why our first company value is ‘Exceed customer expectations whatever your role’. Our customers are our business so it is important that we always remain customer focused. It’s great to hear that you think management are supportive and that we have good progression opportunities. Where a vacancy comes up in your area for more hours we would always prefer to give this to an existing colleague rather than recruit someone new so if your looking for more hours make sure you let your manager know! Thank you again for taking the time to review us!

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