E-Cigarette Direct - Waste of time | Glassdoor.co.uk
  1. "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Swansea, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at E-Cigarette Direct full-time for more than a year

    Pros

    Being around vaping products Shop teams are fun Wages are good

    Cons

    Lone working Don't always get a break which you get deducted for. Focuses on there new wholesale company more than there shops. Treated like school kids by area management Your opinions are worthless to directors. False hopes off progression. Lots of carrot dangling to get you where they want you.

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    E-Cigarette Direct2019-03-12

    E-Cigarette Direct Response

    March 15, 2019

    Thank you for taking the time to leave feedback and whilst we’re glad to hear that you think the pay is good and store teams work well together, we are sorry to hear that you feel that you weren’t always listened to. As you know, we encourage feedback in many forms from our quarterly employee forum to surveys and 121s with your line manager. As directors, we visit stores when we can, but sadly we can’t come and see you as often we’d all like. However, we do always aim to be open and approachable and we always like to hear from our colleagues. We do aim to deliver a great experience for all our staff, and if we have missed the mark here, we are sad to hear that. I’m personally disappointed that you didn’t feel able to have a chat to me about any of these issues and perhaps we could have worked things out for the better. Sometimes, however, we’re just not the right fit for someone and the best thing for everyone is to move on. We do wish you the very best in your future career and hope that you find your perfect job.

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Other Employee Reviews

  1. "Ok but communication needs work"

    StarStarStarStarStar
    Former Employee - Sales Manager 

    I worked at E-Cigarette Direct full-time

    Pros

    Colleagues and staff discount are good

    Cons

    Communication between management and staff isn’t great

    E-Cigarette Direct2019-12-06

    E-Cigarette Direct Response

    December 11, 2019

    Thank you for taking the time to leave feedback. Our staff discount is a generous one so it%E2%80%99s nice that you think it was good. However, we are sorry to hear that you felt our communication wasn%E2%80%99t great. We set a high standard for ourselves, so we will use your feedback to try and improve.

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  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct part-time for less than a year

    Pros

    Supportive management Good pay Customer focused

    Cons

    None I can think of

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    E-Cigarette Direct2019-10-04

    E-Cigarette Direct Response

    October 14, 2019

    Thank you for your review. As you know we pay all of our colleagues above minimum wage, regardless of age, so we appreciate that you think we pay our colleagues well. At ECD we aim to deliver excellent customer service, which is why our first company value is ‘Exceed customer expectations whatever your role’. Our customers are our business so it is important that we always remain customer focused. It’s great to hear that you think management are supportive and that we have good progression opportunities. Where a vacancy comes up in your area for more hours we would always prefer to give this to an existing colleague rather than recruit someone new so if your looking for more hours make sure you let your manager know! Thank you again for taking the time to review us!

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