E-Cigarette Direct - Relaxed and friendly environment | Glassdoor.co.uk
  1. "Relaxed and friendly environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Developer in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for less than a year

    Pros

    Friendly and welcoming staff who are always willing to help Low-stress environment whilst providing sufficiently stimulating work Great coffee! Flexible working on a given day (start between 8 and 10, finish between 4 and 6) in head office

    Cons

    Not a full flexi-time setup No option to work from home Could offer more holidays

    E-Cigarette Direct2019-07-02

    E-Cigarette Direct Response

    July 23, 2019

    Thanks for reviewing us! It’s great to hear that you think we are a friendly, helpful bunch and that you enjoy our taste in coffee! Thanks for letting us know that more flexible working options and an increase in holiday entitlement is something that would make a positive impact. We are constantly reviewing what will make work better for our team and this feedback is really useful. Just FYI, once you have been employed for 2 years you get an extra days holiday ;-)

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Other Employee Reviews

  1. "Ok but communication needs work"

    StarStarStarStarStar
    Former Employee - Sales Manager 

    I worked at E-Cigarette Direct full-time

    Pros

    Colleagues and staff discount are good

    Cons

    Communication between management and staff isn’t great

    E-Cigarette Direct2019-12-06

    E-Cigarette Direct Response

    December 11, 2019

    Thank you for taking the time to leave feedback. Our staff discount is a generous one so it%E2%80%99s nice that you think it was good. However, we are sorry to hear that you felt our communication wasn%E2%80%99t great. We set a high standard for ourselves, so we will use your feedback to try and improve.

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  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct part-time for less than a year

    Pros

    Supportive management Good pay Customer focused

    Cons

    None I can think of

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    E-Cigarette Direct2019-10-04

    E-Cigarette Direct Response

    October 14, 2019

    Thank you for your review. As you know we pay all of our colleagues above minimum wage, regardless of age, so we appreciate that you think we pay our colleagues well. At ECD we aim to deliver excellent customer service, which is why our first company value is ‘Exceed customer expectations whatever your role’. Our customers are our business so it is important that we always remain customer focused. It’s great to hear that you think management are supportive and that we have good progression opportunities. Where a vacancy comes up in your area for more hours we would always prefer to give this to an existing colleague rather than recruit someone new so if your looking for more hours make sure you let your manager know! Thank you again for taking the time to review us!

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