Extreme labor exploitation. Working for Enterprise got me to read up on Marxist Theory. - Management Trainee Enterprise Mobility Employee Review

1.0
7 Jun 2019
Recommend
CEO approval
Business outlook

Pros

55% discounts for car rentals. That's the only pro, and only if you like to drive new vehicles every once in a while. Also, if you do some networking you could find a good bodyshop/mechanic that will help you get service done on your own car.

Cons

You will be worked to the ground. If you are at any of the city branches, you will pretty much be doing the work of five different people. Anything that is required to run a car rental business you have to do. That includes greeting customers, setting up contracts, selling phony protection products (they call in protection so as to not get into a lawsuit about calling it insurance), driving customers to and from areas, cleaning cars, managing your rental fleet and calling customers and bodyshops. You do all this for $17 an hour, 10 hours a day, five days a week. Every morning, you arrive to the branch at 7:00AM. You will check in any cars that were dropped in last evening, then be flooded at 7:30AM with phone calls and customers looking to pick up a rental. Some days you get a bit of respite, but on most days you are non-stop in and out of the store, doing many jobs at once. You do this with a staff that's at most six people (which includes the car preps and drivers if any), and can be as low as two people at times. If you're lucky, you get an hour break sometime in the middle before resuming to non-stop work. Forget your life if you work at Enterprise; Your branch and area manager will consistently text you after work to see how you're doing, and you will spend most of your waking hours making money for the company. At the end of the day, you're too exhausted to do anything but eat some food, get some sleep and prepare for the next day. On the days that you do have a day off, you're so worn out that you want to do nothing except lay in bed all day. At the end of every shift when you clock out at 6PM, you can't help but get the feeling that you are being ripped off. You know for certain that you being there brings in more profits for the company than they pay you in wages. Some branches will be making a profit of $200,000+ every month, most of which gets siphoned back to the United States and to the Taylor Family. They show you these numbers, meanwhile you look at your pay-stub where you got paid $2,800 a month, and that's including the fact that you worked 60 hour weeks. You are a cog in the machine when you work for Enterprise; The Taylor Family will suck as much labor value as they can off of you, solely due to the fact that they have a bunch of money to buy cars to rent out. Getting promoted will be impossible unless you bleed and dream Enterprise; You will be expected to go after-hours to "networking events" and study for tests in order to receive promotions. Your ability to get promoted is solely based on your sales. Don't get mistaken; the only way to truly get promoted is to either push this Collision Damage Waiver onto customers, or lie about the usefulness of the product in order to convince uninformed customers to part with their money. It offers absolutely no benefits to the customer, and Enterprise will often try to go through that customer's insurance company first before they pay out for any repairs for damage. They recruit from the Reserve Army of the Unemployed; You will mostly work from newly arrived immigrants who cannot get better opportunities at the moment, or desperate recent college graduates who are having troubles finding a job. Nobody really likes working there, but they have to because they see no other option. Very few people last with Enterprise, and that is part of their recruiting model. They will attract you, extract as much surplus value as they can from you and spit you out, only to rinse and repeat with another unsuspecting, desperate worker. Honestly, a minimum-wage job at a grocery store is miles better than this job.

Explore other reviews about Enterprise Mobility

5.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Promotes from within -Support MT’s -Great business -Prioritizes collaboration and team building -Amazing people and supportive management -Great work culture and environment

Cons

-Long work hours and weeks

4.0
4 Apr 2018
Recommend
CEO approval
Business outlook

Pros

I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

Cons

1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

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Enterprise Mobility Response
7y
Thanks so much for your thorough and honest review! Good luck in your future endeavors!
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