NCT is a great department - New Client Specialist Express Solicitors Employee Review

Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.

Sorry to receive a negative review. We are lucky to offer free parking to our staff. There is a strict policy in place prohibiting blocking another vehicle, which leads to more problems. Common sense must prevail. We are proud to offer a rewarding career and think a lot of our secretarial community, we have our support bonus and private healthcare to all after 2 years service which is a very highly paid benefit. Yes it is 5 days paid sick and yes there is discretion which is reviewed on a number of factors such as longevity, work and attendance and nature of the issue. All aspects are considered in the round. We look after hard working people! There is a clear WFH Policy in place (very fair, 50/50), and we do review attendance.