1. Helpful (26)

    "Arrogance, ignorance and incompetence - three words to describe the mid and senior management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 8 years

    Pros

    Great benefits, flexible working, state of the art building, good location

    Cons

    Most important fact is they don't treat colleagues equally even if they talk about equality, diversity. The biggest impediment created by the senior management is they closed an extremely successful and stable department ( general casework) and set up a new department ( they call it a new way of working) which is now a big failure. Yet they don't want to admit their mistake and are getting rid of old staffs. Their decision has always been erratic with no definite plan of action. They created a toxic environment . Adjudicators in general case work and the PPI are treated unfairly , PPI adjudicators works under constant fear and pressure. You are lucky if by chance you get a good manager but most of them are mere puppets and will never stand by you when there is crisis, all they do their back.

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  1. Helpful (8)

    "Working at the Financial Ombudsman"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ombudsman 
    Recommends
    Neutral Outlook

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Good work life balance. Rarely needed to work over time. Comprehensive training and good opportunities for personal growth. Management are open to honest conversations. Benefits are very good.

    Cons

    Pay needs to be more competitive - and restructure means that individuals will be expected to take on more responsibility going forward.

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  2. "Lack of security/reassurances"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service for more than a year

    Pros

    Great colleagues and atmosphere. Shift pattern is 10-4 so excellent work life balance

    Cons

    Tied into IR35 which it shouldn't be, but due to being public sector they are making a statement to private sector.

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