Financial Ombudsman Service - General Casework Adjudicator | Glassdoor.co.uk
  1. Helpful (26)

    "General Casework Adjudicator"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Your fellow colleagues (non management)-location of work

    Cons

    The chief executive and the board haven't a clue. The senior management all have a vested interest in looking out for themselves so have no interest in standing up to ideas which aren't working. Overall it was meant to cut queues and backlogs but they are bigger than ever.

    Advice to Management

    Accept that you made a mistake with the investigator model- a one can do all model irrespective of speciality- it doesn't work and targets means wrong outcome reached most of time. And backlogs are bigger than ever before. Money wasted on contracting staff.

    Financial Ombudsman Service2019-03-25
  1. "Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator 

    I have been working at Financial Ombudsman Service

    Pros

    Professional fair and great working environment

    Cons

    Long hours have to complete work

    Financial Ombudsman Service2019-05-29
  2. Helpful (8)

    "started to go downhill"

    StarStarStarStarStar
      Former Employee - Team Manager 

      I worked at Financial Ombudsman Service full-time for more than 3 years

      Pros

      was a highly respected organisation which prided itself an being experts in individual fields of financial services. was balanced and fair in it approach

      Cons

      started to shift away from principles to be more focused on quantity instead of quality. organisation change not managed well. lack of communication. promotions for those within limited experience of senior management roles and jobs all round for the 'old boys'

      Financial Ombudsman Service2019-07-18

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