Financial Ombudsman Service - Could be better | Glassdoor.co.uk
  1. Helpful (17)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 8 years

    Pros

    Great colleagues to work with and good benefits

    Cons

    Lack of consistency in management applying rules or HR guidelines mean staff treatment can be fair or entirely unfair and appalling. Very poor communication of process changes which affect your day to day job.

    Advice to Management

    Value the very difficult job adjudicators and investigators do at the 'coal face'. Support them and remunerate them appropriately. Think carefully about bonuses (and salaries) for any non-targeted staff - are they really justified at the same level?

    Financial Ombudsman Service2019-05-19
  1. Helpful (2)

    "Adjudicator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service for more than 3 years

    Pros

    Great work atmosphere, Professionals, Work life balance, Long term success.

    Cons

    Not many I have been able to find in my tenure.

    Financial Ombudsman Service2019-05-09
  2. Helpful (13)

    "started to go downhill"

    StarStarStarStarStar
      Former Employee - Team Manager 

      I worked at Financial Ombudsman Service full-time for more than 3 years

      Pros

      was a highly respected organisation which prided itself an being experts in individual fields of financial services. was balanced and fair in it approach

      Cons

      started to shift away from principles to be more focused on quantity instead of quality. organisation change not managed well. lack of communication. promotions for those within limited experience of senior management roles and jobs all round for the 'old boys'

      Financial Ombudsman Service2019-07-18

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