Financial Ombudsman Service - Former employee | Glassdoor.co.uk
  1. Helpful (23)

    "Former employee"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    None that I can think of

    Cons

    Sycophantic, hubristic management Run like a sales company, not an Ombudsman Promotion based on who you know, not ability All round appalling place to work since incompetent, woolly, hubristic CEO took over

    Advice to Management

    Resign and

    Financial Ombudsman Service2019-06-03
  1. Helpful (1)

    "Adjudicator"

    StarStarStarStarStar
    Current Employee - Adjudicator in Coventry, England

    I have been working at Financial Ombudsman Service full-time for more than a year

    Pros

    Good environment to work in.

    Cons

    I recommend a bit more training than the two weeks class room training provided.

    Financial Ombudsman Service2019-04-25
  2. Helpful (31)

    "Time for the Phoenix to combust...."

    StarStarStarStarStar
    Current Employee - Ombudsman Manager 

    I have been working at Financial Ombudsman Service full-time

    Pros

    There are a huge amount of positive things about working at FOS. I've chosen to stay for the culture; the people; the variety of work; the job satisfaction; the challenges; the work/life balance, and so on. But my review today is with the sole purpose of highlighting one huge con.

    Cons

    Phoenix. Phoenix, the new operating system that has been years in the making, is simply ruining any enjoyment anyone (who works live cases) had for their job. It was delayed repeatedly because it wasn't fit for purpose. And I just don't think it's fit for purpose now. Taking aside those that have been tasked with Phoenix propaganda, you'd be hard pushed to find someone who thinks their working life has been improved...

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    Advice to Management

    Just in case it wasn't clear from what I've said above, bring back Clipper. It wasn't perfect but we all found our own ways to use it. Don't take my word for it.. put it to a vote.

    Financial Ombudsman Service2019-08-04

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