Foundever

I Worked Here 10 Years So You Don't Have To Learn From My Mistakes - Customer Success Manager Foundever Employee Review

2.0

21 Oct 2022

Recommend

CEO approval

Business outlook

Pros

Their no pros you don't get raises you have to move to OM to get a raise which is crazy and now they pay the agents min 13$ or more starting out and in some cases, they pay the agents more the coaches. I've been here 10 years from agent to coach and i don't even make over 35k and an agent starting out can make more than me which is crazy.

Cons

Good bit of the OM's is toxic to agents and coaches refuse to take feedback even though they preach you have to be open it but it doesn't work when we try to give them feedback or let them know of idea you have at that would be better for everyone. There is no work-life balance they are not affaird to tell you that and to work outside of work to get your work done that you can't get done during yur normal shift which is caused by their bad decisions or crazy days where you can get nothing done due to all the chaos going on. It wasn't as bad on site but W@H has a way to many issues and the lack of pay and respect is insane!

Foundever Response

Thank-you for taking the time to share your feedback with us. We do value your honest opinions. Sitel does care about a better work life balance, so we are working on this issue. We have implemented an employee wellness program as well as an employee assistance program to betters assist our associates. We do regular market analysis to ensure we stay competitive with wages. We appreciate this feedback and will be sharing your experience.

I Worked Here 10 Years So You Don't Have To Learn From My Mistakes - Customer Success Manager Foundever Employee Review

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