Pros
I was extremely excited to get started at Higg. Even during the interview process, I met some amazing people who seemed to live the values that are at the heart of who the company is. I was in. The CEO Rusty, is a pretty amazing guy, and it's hard not to be inspired when he's around. The pay is good. But the people are what make Higg what it is, with some exceptions.
Cons
Benefits are just ok, and very expensive for those with a family. I unfortunately worked for people I wasn't a good fit with, and didn't want to utilize my expertise; don't hire for a director-level role when you really just want a trainer who does what you tell them to do. My decisions were overridden, and the times I tried to make counterarguments, I was met with hostility.
Higg is very click-ish as well, and when you go against one person, you feel it from their friends.
Formalized training is still in its infancy here, so I'm glad you're investing in it, but give it time to work. It's ok to iterate, but give things time as you can't measure impact if you keep changing everything and expecting immediate results, especially when the initial results were highly-positive (so I'm not even sure what they wanted).
I was also asked to travel significantly more than explained during the hiring and interview process (and I explained my limitations in advance, as family is my priority). Had you been truthful about those expectations, I wouldn't have taken the role.