Pros
Staff - the majority of the staff in Liverpool are great, you find the teams act more like a family unit to support each other. Flexibility with hours/shifts. Tellys in the break rooms, best improvement I’ve seen in ages fair play.
Cons
Holidays - You basically have to plan your years worth in January but you aren’t even guaranteed them. I don’t know what I’m having for tea tonight, never mind where I’m gonna be in 6 months. Forced multi skilling - Not what the job we applied for, no one’s happy with it and it’s reduced the amount of potential job progression. Wage - It was never fantastic to start with but is also one of the lowest motor claims wages in the area and across major insurers in the UK. But now with the previously mentioned multi-skilling being put on us everyone feels overworked and underpaid (and under appreciated in a lot of cases). Self important higher management structure - going back to the unappreciated thing here. We constantly get updates about how well the higher ups are doing and what wonderful and brilliant new ideas and roles they have. The ideas are rarely implemented and its even rarer the pose any benefit to frontline staff and lower management.