Pros
- Good salary and benefits. - Talented people scattered across teams, doing their best under difficult conditions. - Good local events and regular social activities in the office
Cons
- The role was completely misrepresented. I was hired to lead AI transformation and digital CX strategy, but was thrown into basic contact centre ops—manual reporting, forecasting, and spreadsheets. - The person who hired me exited the business on my first day, and there was zero support or structure to onboard me properly. - APAC is micromanaged by teams in the UK, with little autonomy to make regionally-relevant decisions. - Most systems—AI tools, reporting platforms, knowledge management—are incredibly manual and outdated. This creates huge overhead and makes driving any real insight or continuous improvement slow and painful. - It’s a culture where people get promoted based on tenure, not capability. New ideas are often blocked by people clinging to legacy processes or protecting their patch.