JetBlue - Outstanding but exhausting with back to back calls sometimes 600+ waiting. | Glassdoor.co.uk
  1. "Outstanding but exhausting with back to back calls sometimes 600+ waiting."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Flexibility, Travel benefits. Great management leadership.

    Cons

    Call volume, duration of call volume.

    Advice to Management

    Hire more staff , make web chat permanent and weekly.

    JetBlue2019-05-07
  1. Helpful (2)

    "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Flight Attendant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time for more than a year

    Pros

    Cares about their employees. Management works with team members to create a positive work environment.

    Cons

    With so many employees, it takes many years to gain seniority.

    JetBlue2019-08-03
  2. "Excellent aviation company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant 
    Recommends
    Approves of CEO

    I worked at JetBlue full-time for more than a year

    Pros

    Family environment Pay bonuses

    Cons

    Favoritism in various departments

    Advice to Management

    Micromanagement and favoritism is not a good combination for employees and a healthy morale in the workplace

    JetBlue2019-12-11

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